Parts Manager - Southeastern Equipment Company

Southeastern Equipment is a team of collaborators who bring their passion for people to work everyday!  If you are a parts specialist, retail parts associate or manager looking for a fantastic opportunity to grow, we would like to talk to you!  We offer NO weekends, fantastic work/life balance, an innovative culture within a growing organization. 

Parts Manager Job Description 

Effective 10.1.23 

 Parts Manager 

 Primary Responsibility Summary 

 The Parts Manager role encompasses overseeing the efficient operation of our parts department. You will manage inventory effectively, deliver exceptional customer service, and lead a team of parts associates. Your responsibilities also include driving sales growth, analyzing market trends, and maintainingaccurate records. Your leadership will be instrumental in maintaining a customer-focused and profitable parts department, contributing significantly to our company's success in the construction equipment industry. 

 Reporting Structure 

• Reports to Operations Manager 

 Travel Requirements 

• May travel for training 

• May travel if needed at another branch 

 FLSA Classification 

• Exempt 

 Metrics Accountable 

• Parts Sales 

• Parts Sales per Parts Associate (as assigned for bonus) 

• Net Income (From Budget) 

• Fill Rate (TBD) 

• Inventory Accuracy (TBD) 

• Parts Department 5S (85%) 

• Customer Satisfaction 

  ?Values and Mission 

Upholds Southeastern Equipment’s Values, Vision, and Culture. 

Passion 

We create relationships, not transactions. 

 Niche 

 Through high levels of customer experience we provide solutions and expertise to help customers build the future. 

 Core Values 

 Passionate - We have a steadfast determination. 

Helpful - We are reliable. 

Hustle - We have grit and do more than what is required. 

Human - We treat everyone with empathy and dignity. 

Customer First - We make sure our customers are cared for first. 

 Accountability Chart Responsibilities 

 Lead, Manage, and Accountability (LMA) 

• Enforces and follows all policies and procedures. 

• Fosters interdepartmental and interbranch communications. 

• Leading effective routine meetings per company guidelines. 

• Ensuring that all associates obtain and complete the required training. 

• Establishes safety programs within the facility. 

• Managing employee time and HR needs. 

• Follow EOS model where applicable.  

Customer Service  

• Greet and assist customers in-person and over the phone with their parts inquiries. 

• Provide product knowledge and recommendations to customers based on their equipment needs. 

• Process customer orders promptly and accurately. 

Part Ordering and Processing  

• Collaborate with vendors to place orders for parts and ensure timely delivery. 

• Verify the accuracy of incoming orders and resolve discrepancies as needed. 

• Create and maintain customer and equipment records for future reference.  

• Stay updated on the latest construction equipment parts and components available in the market. 

• Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available. 

• Collaborate with colleagues and vendors to source hard-to-find or specialized parts. 

• Purchase order pricing accuracy and invoice matching 

Inventory Management 

• Place stock orders by assessing demands from customers, internal sources, and new machinery, and determine appropriate stocking levels. 

• Maintain appropriate stocking levels to achieve both fill rate and obsolete inventory goals 

• Receive, inspect, and organize incoming parts shipments. 

• Maintain accurate records of inventory levels, part numbers, and pricing. 

• Assist with annual inventory audits. 

Documentation 

• Maintain organized and up-to-date records of parts transactions, invoices, and receipts. 

• Generate reports on parts sales, inventory turnover, and other relevant metrics. 

 Educational and Experience Requirements 

• Parts Management experience 2 years  

• High school diploma or equivalent; additional education or technical training is a plus. 

• Previous experience in a similar role within the construction equipment industry is highly desirable. 

• Strong knowledge of construction equipment parts and components a plus. 

• Excellent customer service and communication skills. 

• Proficiency in using computerized inventory management systems. 

• Detail-oriented with strong organizational skills. 

• Demonstrated ability to multitask 

• Proficient in Microsoft Office, word, excel, PowerPoint etc. 

• 30 WPM typing speed 

• Ability to lift heavy objects and perform physical tasks as needed. 

• Valid driver's license. 

• Willing to be forklift certified  

• Professional etiquette required