Parts Manager at Butler CAT

As the Parts Manager at Butler Machinery, you strive for the best customer experience, both for our external customers and your Parts team members.  You will supervise the Parts Department, positively influencing the lives of your team members and actively building your team through hiring, training, and developing Parts team members skills.  Behind the scenes, you manage the machine technology ordering and product supply to ensure your team can meet external customer expectations.   You will work with other managers to foster teamwork between the Parts and Service departments.  Put your ability to work and apply today!

General Responsibilities:

• Takes an active role in providing a safe and healthy work environment within the department and store.  
• Develops business plans and departmental goals which promote growth and provide an opportunity for the department to stretch beyond the status quo. 
• Monitors actual performance against those goals and adjusts retail and operational parameters to provide the best chance of meeting plan. 
• Has primary responsibility to grow sales within the parts department and a secondary responsibility to assist in the sales growth of all departments within the store.    
• Monitors Key Performance Indicators and associated reports for variances. Using this data make changes to operational practices to correct deficiencies and improve performance. 
• Responsible for creating an atmosphere within the department and the store that generates a high level of Customer Experience.        This includes resolving customer disputes which ensure fair value for the customer and company
• Determines and reacts to the needs of the department relating to tooling, training, personnel levels, hours of service. 
• Maintains close cooperation and communication with Service and Sales departments regarding their needs in order to maximize parts availability
• Maintains safe, clean, and orderly work environment which follow Caterpillar’s contamination control procedures.  
• Working Manager; fills in and performs the duties hourly staff has delegated and assigned to support day to day operations of the parts department
• Performs additional duties as assigned by Store Manager to include special projects and in-store and related to corporate initiatives. 
• Performs duties required of all hourly classifications to include counter, customer, and warehouse operations along with department management responsibilities 
• Works within and promotes vision, mission, and values of Butler. 

Supervisory Duties

• Responsibility of all aspects of Parts Department Supervision, including but not limited to, recruiting talent, employee relations, individual development, performance measuring, coaching, technical training, disciplinary action and termination.  
• Screen, interview and hire employees for department. 
• Manages parts department schedules considering the balance between customer satisfaction and employees work / life balance.   This includes monitoring and controlling OT. 
• Provide regular and timely feedback of positive customer experience, performance accomplishments, and demonstrations of Butler Values in Action.        Promote a healthy work environment.        
• Provide yearly performance reviews and identify opportunities and develop a plan for employees to reach their next level of proficiency.  
• Select, train and develop employees consistent with department/division goals, providing coaching on career development.
   

Qualifications: 

• Prior supervisory experience or leadership training preferred
• Demonstrated ability in customer relations
• Ability to work in a cooperative manner with all levels and all departments 
• Strong verbal and written communication skills
• Demonstrated business acumen, analytical mindset and proven decision maker. 
• Ability to effectively handle conflict situations 
• Preference for operational knowledge of practices and procedures normally obtained through 5-7 years’ experience in parts department, warehousing, or purchasing position 
• Parts experience with the Caterpillar product lines as well as the Ag lines we represent preferred
• Solid computer competencies 
• Must have strong attention to detail and solid organizational skills
• Ability and willingness to work flexible hours
• Must possess and maintain a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans 
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year 
• Flexible Benefit Plans
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability 

Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

EOE/Minorities/Females/Vet/Disability

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

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