Parts Dispatcher - Mercedes-Benz of Delray

Position Overview

The AutoNation or ACP Auto Parts, LLC. Dispatcher is responsible for routing deliveries, interacting with drivers (company and/or third-party), assigning routes, maintaining an on-time delivery schedule, using TMS software, handling customer delivery inquiries, and communicating to drivers their duties for the day.

Who Would I Interact With?

 Reports to the Parts Manager or ACP Auto Parts Warehouse Manager / Director.  Interacts with region and corporate management Team members, customers, drivers, salespeople and other store Team members.

What are the day-to-day responsibilities?

• Execute customer orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment.
• Assist drivers in checking for damaged parts, returns, cores and with open invoices (invoice to cashier).
• Monitor driver and vehicle performance while in route through automated tracking software, including route issues and potential Hours of Service constraints.
• Assist drivers with load, customer, or paperwork issues whenever required, including after or before normal business hours. Ensure shipments depart on time and according to schedule.
• Update Inside Sales Representatives regarding order status, including any issues that impact order requirements. Update the notes field in the TMS with such issues.
• Monitor, and address delay times on loads to determine if there were customer issues, driver and/or equipment problems, or other unforeseen circumstances
• Supervise all drivers and adjust routes as needed for absentee drivers.
• Constantly monitor the delivery log for day with loaders and parts pullers.
• Adjust cut off times if needed and notify CSR supervisor about changes.
• Monitoring the fleet to ensure equipment is clean and maintained regularly.
• Assist with the completion of accident reporting and investigation.
• Communicate with direct supervisor regarding overall operation status and performance. Advise supervisor of issues or irregularities impacting the operation or the customer.
• Answer all operator/driver inquiries/problems in a quick and efficient manner.
• Other duties as assigned.

What are the requirements for this job?

• High School diploma or equivalent
• Two years’ experience as a Dispatcher
• Excellent communication and problem-solving skills
• Adhere to all policies and procedures
• Working knowledge of Microsoft Office
• Maintain good attendance.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record