Parts Dispatch Supervisor - TEC Equipment

About Us

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Overview

The Parts Dispatch Supervisor is responsible for assisting the Warehouse Manager with overseeing the location’s parts vehicle fleet, dispatch and delivery activities, while ensuring the team is consistently performing in a highly efficient, profitable, and safe manner.

The person in this position will be expected to role model TEC’s company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.

Responsibilities

• Foster a culture of teamwork, positive morale, and accountability by exemplifying TEC Equipment’s Vision, Mission, and Values.
• Ensure the delivery team has clear daily, weekly, and monthly sales goals, with tangible deliverables, and ownership clearly defined, to achieve those goals. Provide training and in-the-moment coaching, escalating issues to management as appropriate.
• Oversee delivery operations with the ultimate goal of timely, efficient, accurate, and safe delivery of products to customers. Plan and dispatch customer orders, assign delivery jobs and routes ensuring requested delivery windows are met. Schedule will call pick-ups as required and assist other TEC locations with will call as necessary. Assist the outside parts sales team with their orders.
• Take full ownership of scheduling and ensuring customer returns are picked up including new, warranty, discrepancy, and core returns along with required paperwork.
• Communicate with phone room, front/back counter, sales, receiving, and transfer locations on order processing and status. Notify discrepancies and adjustments required of orders.
• Monitor dispatch emails and complete all action requirements. Complete follow-up when necessary. Maintain partial orders until complete and ready for delivery.
• Manage scheduling of drivers for various shifts. Manage time-card approvals as it relates to monitoring employees' timely taking of breaks, meal periods, and record keeping of time sheets. Ensure driver work hours are managed within legal guidelines and KPI’s.
• Monitor driver performance in accordance with requirements for safety and compliance with DOT standards. Administer policies with drivers that involve driver control and report all driver disciplinary problems to management. Audit and ensure parts for delivery are properly secured.
• Systems super-userMaintain the dispatch software database and become the in-house system expert. Train staff on the dispatch software system and other related tools as appropriate. Work with manager and other invested parties on system settings and configurations. Work with managers on creating training guides and documenting processes.
• Responsible for day-to-day issues, regarding service, equipment management, driving-related issues, and service deviations. Refer claims from drivers and customers to management.
• Oversee maintenance of fleet vehicles and equipment. Maintain weekly vehicle inspections sheets and work with Warehouse Manager on scheduling service.
• Assist in the collection of COD orders.
• Monitor the usage of fleet fuel cards.
• Work with management to optimize and streamline operations. Help drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition.
• Proactively prioritize own professional development to increase knowledge of business acumen and organizational development best practices in order to positively impact TEC Equipment’s profitability.
• Work with management to provide employee training, specifically parts training, customer service training, CDK, and dispatch software training.
• Supervise employees, including but not limited to:
• -Monitoring employees' timely taking of breaks, meal periods, and record keeping of time sheets, making employee -payroll adjustments as necessary.
• -Provide continuous oversight, training, and coaching as needed to employees. Complete annual performance review with each employee.
• -Recommend personnel for advancement or disciplinary action as appropriate
• -Address employee issues and concerns as needed and know when to escalate or refer to management or HR.
• Schedule warehouse team members to meet business demand.
• Ensure company equipment and assets are properly accounted for and secured at the end of each shift.
• Make informed decisions and take action based on a clear understanding of the business priorities to run an efficient and successful warehouse.

Qualifications

• High school diploma or Equivalent required.
• Associates degree in Logistics, Supply Chain Management or related field preferred. Equivalent combination of education and experience is acceptable.
• Minimum one year of supervisory experience
• Minimum three years in a shipping and receiving warehouse role
• Experience in heavy-duty trucking industry preferred
• Strong knowledge of warehouse-related processes/activities
• Knowledge and understanding of truck parts
• Strong oral and written communication skills
• Sound judgment, ability to identify root cause and identify solutions/solve problems
• Proficient with all required computer/technical systems (Microsoft Office, CDK, etc.)
• Ability to communicate effectively to ensure safe and effective job performance and successful operations of the business
• Ability to maintain composure and serve as positive role model to team members Ability to draw correlation between team’s daily activities and bottom-line results
• General knowledge and understanding of automotive/truck parts
• Driver’s license
• Forklift certification

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.