Parts Customer Service Representative - Reading Truck

How You Will Make an Impact
The Parts Customer Service Representative works directly with both internal and external customers and provides administrative support by entering orders, directing calls, performing order status queries and assisting with other customer-centric questions or requests.

The Nuts and Bolts

• Process orders as directed in a timely and accurate manner
• Answer department phone calls
• Respond to phone and e-mail inquiries regarding orders, delivery dates, general customer inquiries, etc.
• Direct callers to other departments or team members as appropriate
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
• Support other Customer Service Representatives as needed
• Update system records for customer master data

Required Credentials

• Minimum of 0-2 year of customer service experience - manufacturing environment preferred
• Experience with large ERP (Order Entry) system preferred
• Experience with Salesforce a plus
• High School Diploma or GED

How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards
We offer big company perks with small company culture:
• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
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