Parts Counterperson - Dobbs Truck Group

• This position will be responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts.
• The duties listed below are intended only as illustrations of the various types of work that may be performed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Respond to sales calls and customer counter visits thoroughly and professionally.
• Utilize computer business systems and electronic catalogues to research parts information.
• Provide customer pricing and availability (in-stock or emergency order).
• Process parts invoices and obtain payment.
• Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.
• Maintain an attractive parts retail display area.
• Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
• Manage customer requests for parts warranty and administer according to supplier procedures.
• Contact customers (telemarketing) regarding parts promotional opportunities.
• Represent the Company in a professional and courteous manner when interacting with customers.

• must be of legal age.
• High school graduate, GED, or 1 year of work experience.

• 3 years of direct customer-facing sales experience.
• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Heavy-duty truck aptitude.
• Strong organization, communication, and phone skills.

• Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making: Ability to make decisions with moderate impact on immediate work unit.
• Communication: Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics: Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear.
• The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit for long periods of time.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.
• The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration.
• The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.
• The noise level is normally loud.

• The following includes common expectations for all employees of the Company.
• The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it’s due.

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company’s Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

The Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.