Parts Associate - AutoNation Ford Westlake

Position Overview

The Parts Retail Associate position has the opportunity to interact with hundreds of customers to assist them in purchasing automotive parts. The goal is to create an exceptional buying experience to build customer loyalty to AutoNation.

What are the day-to-day responsibilities?

• Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner.
• Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner.
• Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.
• Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Stock incoming inventory in the correct location.
• Maintain the parts department in clean and orderly manner.
• Provide customers with needed information and offer additional sales opportunities.
• Create and maintain merchandising display to promote product sales.
• Provide an exceptional customer experience to drive loyalty

How will I know if I am successful?

The performance of a Parts Retail Sales Associate is measured by achieving:

• Achieve Parts Sales Targets
• Achieve Customer Satisfaction Targets 

What are the requirements for this job?

• Requires one (1) year or more as an automotive Parts professional.
• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• One year of experience in an automotive parts department.
• One year of sales experience
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills