Partner Success Manager - Green Office Partner

Green Office Partner is hiring a highly skilled Partner Success Managerfor our Channel Program. We specialize in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. As one of the nation’s largest solutions providers, we receive top-level support from industry leaders like Xerox and HP. We ranked #1 for the “2023 Best Places To Work” in Chicago. We are located in Chicago, IL, USA.

Partner Success Manager Job Description

 The Partner Success Manager role is largely a pre-sales role responsible for two things: 1) Generating new referral partners and 2) developing existing channel partner relationships. Both of these activities result in new opportunities for our business and also keep our channel partners satisfied with our program.

The main metric that a Partner Success Manager will use to see if they are achieving their goal for us is: How many opportunities did they set up for our sales organization? To be clear, the Partner Success Manager will not be responsible for closing any opportunities, only for getting them lined up for our remarkable sales team to pursue.

The lovely thing about the Partner Success Manager role is that our Channel Partners really want to work with us, and they are happy to rely on our Channel team to figure out if there are new opportunities for them to submit. The whole program is set up in a way that should make it easy for a Partner Success Manager to succeed.

The Partner Success Manager role is a highly visible position that will require continual, enthusiastic interaction with external and internal resources. This role will operate in close collaboration with the Channel Manager, who will set the tone for your activities and collaborate with you on achieving success.

The Partner Success Manager opportunity is focused on working with people in the MSP (Managed Service Provider) industry. Anyone who has experience interacting with MSP and who understands their pain points, particularly with regards to the (typically strained) relationship between MSP and MPS (Managed Print Services) vendors, will jump to the front of the line. A great candidate for this role will also have incredible interpersonal skills, including the ability to have conversations with any level of an organization from CEO to Field Engineers to Salespeople to Support Desk technicians and everybody in between.

Job Responsibilities and Details:

• Identify, qualify, and sign up new Channel Partners

• Develop and manage strategic relationships with MSPs and their employees

• Cultivate and harvest new opportunities from our Channel Partners

• Achieve assigned activity and results performance metrics

• Set and run discovery and status meetings with both current and new MSP

• Input all activity and strategic information in CRM system (HubSpot)

• Prepare for weekly activity review meetings and 1 on 1 with Channel Manager

• Support designated sales representative(s) with relationship building and deal acquisition

• Stay current on relevant industry trends and competitive landscape

• Promote our channel program and value proposition both in person as well as through social media

• Promote and attend industry events that we choose to sponsor

Requirements / Experience: Many incentives and opportunities for growth

• Excellent written and communication skills in English are a MUST!

• Average of three years with past employment.

• Proven experience as an Inside Sales Representative or Channel Management.

• Excellent verbal and written communication skills with a strong ability to engage and build relationships with partners.

• Self-motivated and goal-oriented mindset with the ability to work independently.

• Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines.

• Tech-savvy and comfortable working with CRM software, Google and sales tools to manage leads and track progress.

• High level of integrity and professionalism, with a commitment to providing exceptional service to our partner community.

• Bachelor's degree in Business, Marketing, or a related field is preferred but not required.

Excellent Benefits:

• Full-time salaried position

• Monday to Friday, 9-5 Chicago, USA Time (CST)

• Many Paid Vacation Days for a healthy work-life balance!