Partner Success and Billing Coordinator

ABOUT EDUPHORIA! 

We're a Texas-based EdTech company that loves making powerful and intuitive web-based software for K-12 educators so they can focus on spending more time with their students. Our software helps school districts analyze students' progress, plan lessons, and manage their day-to-day activities.  We believe educators are heroes. Our purpose is to provide educators what they need to become superheroes. By bringing together assessment, curriculum, and professional growth for those closest to the student, educators can gain awareness, make thoughtful changes, and help students and educators thrive. Our supportive, family-like environment extends to the educators we work with, allowing us to collaborate effectively. We believe in creating a culture where everyone is learning, teaching, and growing.

OUR TEAM

As Eduphoria’s team continues to grow and evolve we are committed to continually providing the right solutions to our customers & users. We strive to maintain an environment where employees can learn, teach, and thrive, ensuring they have the tools they need to do their best work.  

The Partner Success and Billing Coordinator is a dynamic role responsible for managing our partnership with local service center billing, license renewals, customer contracts and relationships with Texas Education Service Centers (ESCs). This position requires strong accounting skills, independent decision-making, and a proactive, solution-driven approach to resolving challenges. As a liaison for ESC communication, the role includes supporting sales and account management and providing backup for accounts receivable.

The Partner Success and Billing Coordinator reports to the Director of Business Operations. 

Essential Functions/Responsibilities:

• Service Center Billing and License Management: Oversee billing communications and license management, ensuring accurate invoicing and tracking of license renewals and terminations.

• Bi-Annual Reconciliation and Invoicing: Conduct comprehensive bi-annual reconciliation, reporting, and invoicing for Education Service Center (ESC) partner sales and fees. Ensure accuracy in all financial records and transactions, identify and resolve discrepancies. Collaborate with finance and account management teams to streamline processes and uphold consistency in ESC partner billing.

• Contract and MOU Support: Assist in reviewing, updating, and maintaining Education Service Center (ESC) contracts and Memoranda of Understanding (MOUs), ensuring all documents are current, compliant, and reflect the most recent terms and conditions. Collaborate with stakeholders to address any contract-related inquiries and facilitate a seamless renewal or amendment process for ESC partnerships.

• Sales and Account Management: Support sales and account management efforts by maintaining relationships with ESCs, answering inquiries, and assisting in the renewal and onboarding process.

• Decision-Making and Problem Solving: Exercise independent decision-making to address service and billing issues efficiently and provide tailored solutions.

Ensure that stakeholders and users adhere to established billing and license management processes to maintain consistency and accuracy.

• Communication Hub: Act as the primary point of contact for all communication between the regional service centers, ensuring consistent and accurate information flow.

• Coordinating with New ESC Employees: Provide instruction to new ESC employees on Eduphoria’s billing procedures, license management, and communication protocols.

• Accounts Receivable Backup: Support the accounts receivable team with license management and renewal processing when needed.

• Data Management and Reporting: Utilize Google Suite and Excel for data entry, reporting, and analysis, ensuring accuracy in all accounting functions.

• Additional Duties: Performs other duties and projects as assigned, contributing to the team’s overall success and organizational goals.

Requested Skills/Experience:

• Proven experience in billing and/or accounts receivable.
• Excellent communication skills, with the ability to manage relationships
• Proficient in Google Suite and Excel for reporting and data analysis.
• Strong problem-solving skills with a solution-oriented approach.

Preferred Skills / Experience: 

• Background in sales or account management.
• Understanding of accounting principles with experience in service center operations.
• Experience with Eduphoria products

Eduphoria! Offers You: 

• Competitive salary with bonus opportunity
• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents 
• HSA - Employer contributes monthly to cover employee's individual deductible
• Unlimited flexible PTO
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
• 401k with employer match, pre-tax / Roth options
• Work Remotely with no pressure – (preference given to those who live in Texas)
• Long-Term Disability
• $50,000 Life Insurance Policy for the employee
• Cell Phone/Internet Service Allowance
• Paid Parental Leave
• Employee Assistance Program
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, Pet insurance, and more)
• Reimbursement for business-related expenses
• Professional Development Opportunities with leadership support 
• Friendly, collaborative, small company environment with a technically progressive culture/focus

Why work at Eduphoria? Our Employees say…

“Since joining 8 years ago I have been able to help positively impact educators on a daily basis with our software solutions. The passion and dedication across the company is unlike any other I have worked with. Having opportunities to collaborate with leadership and internal teams to foster professional and personal growth is limitless. What else can I say? Come join our spectacular team and help us continue to make a difference for educators everywhere.” –-Eloise, Account Manager III

“Two things I love about working at Eduphoria:

Our mission - We've always cared most about empowering teachers and affecting students' success.

Our culture - I consider the people I work with my friends, not just coworkers. People come on board and stay. We find a balance between flexibility and getting stuff done.” — Jeremy, Sr Engineer

“Eduphoria provides great resources to learn and grow within your position. Everybody is open to new ideas and ways to increase productivity and truly work smarter and not harder. The laid back, work from home atmosphere provides the flexibility needed to create an optimum work life balance. We listen, adapt and grow as a team.” -- Sarah, Financial Systems Coordinator

“My 2 favorite things about working here have been the ability to learn/grow/experiment (and the support to do that) and the people here.  And I do really love what we do, too.  It's rewarding being a part of something that can positively affect so many educators and students.  It's cool that I'll randomly meet teachers or educators in my personal life and they'll have good things to say about our software and our people.” — Kevin, Software Engineer

The team at Eduphoria is the strongest, most encouraging I've ever worked with. Every person here is committed to serving students and educators, and deeply understands the value of the product we're working on. Remote work flexibility is incredible and there are always a ton of opportunities for collaboration and teamwork. - AJ, Instructional Designer

Eduphoria! is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, religion, color, national origin, age, sex or gender, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Please note, we can hire those who are eligible to work in the United States, but we are not able to sponsor visas.

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