Partner Service Desk Associate at Tata Consultancy Services

The Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content.  Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

**SHOULD ENJOY SPORTS**

Department Hours: 8am EST – 1am EST

Pay Range: $17/hr - $23/hr depending on experience 

Principal Duties:

  - Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues

- Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality

- Investigate and provide resolution for cases/tickets concerning assets

- Offer solutions and/or fixes for issues

- Involved in testing of new tools and dashboards

- Active awareness of multiple simultaneous case tickets with meticulous attention to detail

- Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience

- Collect data from various sources and organize in defined templates and tools for further reporting

- Create/update standard operating procedure documents

- Manage multi device monitoring set up

Requirements (must have)

- High School Graduate (Associates Degree preferred)

- 2+ years of professional experience (education will be considered in lieu of experience)