VALET ALBANY NY - ABM Industries
Albany, NY Not Available
About the Job
Overview
Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM. Assist the Operations Manager in overseeing and coordinating all activities related to the Valet operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned. Some positions require cash handling. Full time and Part time hours available.
Pay Rate: $15.00 HR.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Schedule : Part Time up to 20 hours per week
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (Programa de beneficios de).
- Coordinate traffic flow in valet lanes
- Maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.
- Greet all guests; inquire about destination; give directions
- Inform guest of relevant services, hours of operation, and after-hours key retrieval.
- Assist employee and transport van drop-off and pick-up of the proper area for loading/unloading and direct deliveries to appropriate area.
- Organize “next car parked” and distribute keys to valet team.
- Authorize valet breaks and communicate shift change needs
- Predict and communicate traffic flow peaks and lot issues
- Identify and arrange for extra support for extended wait times.
- Accurately tally and split the tip pool
- Receive and receipt a variety of valet payments
- Accurately prepare daily cash reports and reconcile cash, check, HPS coupons, Hospital vouchers, and management approved complimentary parking.
- Project currency and coin requirements and re-order as necessary.
- During peak times, operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
- Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking everyone.
- Assist each guest with car doors, wheelchairs/strollers and belongings.
- Keep work area clean of debris.
- Able to act independently and make accurate decisions with exceptional focus on attention to detail.
- Ability to control flows of traffic and valet lanes.
- High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
- Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
- Ability to calculate and balance numbers rapidly and accurately.
- Understand and respond appropriately to basic customer and employee inquiries.
- Ability to analyze and solve problems,
- Must maintain confidentiality of patients, visitors, staff and guests.
- Ability to operate equipment in assigned area.
- Ability to calculate and balance numbers rapidly and accurately.
- Ability to analyze and solve problems.
- Ability to communicate valet information and policies in a manner easily understood by hospital patients and guests.
- Ability to support and maintain expectations within policy and procedure guidelines.
- Ability to act independently and make accurate decisions.
- Effective verbal and non-verbal communication skills.
- Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time..
- Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
- Ability to stand continuously and perform job functions for a full shift.
- Must be 18 years of age and possess a valid driver’s license
- Ability to operate a standard and automatic transmission, if required.
About Us
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.
ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)