Part-Time Night Auditor (Front Desk - AAA Four Diamond Renaissance Hotel - $17.00 Per Hour) - RHR Milwaukee

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a newly developed premium distinctive hotel is seeking a Part-Time Night Auditor. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

We are looking for associates with a passion to serve others! Working on the Front Office Team, your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some of the great benefits of working with us:

• Competitive Pay
• Hotel and Travel Discounts Worldwide 
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation 
• Complimentary and deeply discounted food and beverage 
• Deeply discounted dry cleaning services
• Clean and secure locker room for personal belongings 
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary: 

• Process daily audit of the hotel's financial data. Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality.

Role Responsibilities:

• Verify all daily Front Desk transactions.
• Process credit card transactions.
• Post tax charges to all guest folios.
• Finalize transactions completed during the day.
• Generate or file required reports.
• Verify and prepare registration cards for arriving guests.
• Prepare folios for departing guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Verify, balance and review hotel suite availability.
• Check guests in and out. 
• Post telephone charges and other miscellaneous charges to guest accounts.
• Administer guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system.
• Administer guest safe deposit boxes.
• Responsible for knowing hotel emergency procedures.
• Coordinate with other departments to fulfill guest special requests.
• Communicate facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.
• Carry out any reasonable request by management that is capable of being performed.

Desired Skills and Experience:

• Night Audit experience preferred.
• Marriott systems experience a plus.
• Required availability for two-night audit shifts per week; Friday and Saturday, 11:00pm-7:00am
• Flexible availability to work additional night audit shifts, as needed, based on business demand. 

Compensation:

• The starting pay for this position is $17.00 per hour, depending on experience. 

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.