Part Time Level 1 Tech Support from Collabera

Day To Day Responsbilities:

18-20 hours a week and 1 day/week in office

• Provides onsite and remote IT support for regional facilities (hardware, systems, teleconferencing, etc.)


• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).


• Work as part of a global ticketing queue (Service Now) for end users to report issues and requests.


• Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.


• Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).  Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.


• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.


• Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.


• Network Connectivity: Provides support for network connectivity or related network issues for the user community.


• Performs related duties and fulfills responsibilities as required.


• Follows company standards and procedures.

Must Have:

• PC Imaging Experience


• Experience working with a Ticketing system Service Now preferred (also open to Zendesk/Team Dynamix)


• Experience supporting Office 365 and identity management components.


• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops


• Strong ability to quickly learn new information system technology.


• Strong organization and multi?tasking skills.


• Strong analytical skills; ability to think big and scale quickly.


• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Nice To Have:

• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.


• Experience with BitLocker


• Autopilot or Intune (Azure Cloud services)


• Additional Certifications such as MCP, A++, CompTIA A+ preferred.

Pay Range: $19/hr to $22/hr