Part-Time Housekeeping & Guest Services Associate - Ronald McDonald House Charities of Tampa Bay, Inc.

Our Part-time Housekeeping & Guest Services Associates are essential to our day to day operations. They help provide a compassionate, welcoming, and safe living environment for families with children in the hospital.

We are seeking a dedicated and professional who wants to make a difference. You will perform a variety of housekeeping duties including vacuuming, mopping, surface cleaning, dusting, changing, and laundering linen. Attention to detail and experience with customer assistance and service are required. The right person is punctual, thorough but fast, and eager to learn.

About us

At Ronald McDonald House Charities of Tampa Bay, our mission is to create, find and support programs that directly improve the health and well-being of children and their families. We accomplish this through our core values of compassion, hospitality, trustworthiness, kindness, and professionalism.

Ronald McDonald House Charities of Tampa Bay (RMHCTB) has been working to improve the health and well-being of children and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMHCTB operates 4 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and 1 located in Tampa.

Overview

Work location: All locations, Primarily East House - 401 7th Ave S, St. Petersburg, FL 33701

Schedule: Generally, a set schedule to be determined by house needs; Likely schedule would be Tuesday, Wednesday, and Thursdays, 9a-1p, and Sunday evenings, 1-9pm. 20 hours/week.

JOB SUMMARY (POSITION OVERVIEW)
The part-time Housekeeping & Customer Service Associate is responsible for keeping the interior of the house clean, comfortable, and orderly on a day-to-day basis while assisting guests with daily living needs. This may also include maintaining a stocked, clean, and appealing self-serve meal display for guests to help themselves. This position is part of a house operations team that reports to the House Manager, but also receives daily supervision by the Operations Coordinator for daily direction. All elements of housekeeping are done with the emphasis placed on providing a compassionate, welcoming, and safe living environment for our families receiving pediatric treatment.

JOB QUALIFICATIONS/SPECIFICATIONS/RESTRICTIONS

Knowledge/ Skills/ Experience:
High School Diploma or equivalent required. Relevant housekeeping experience required.

Required Knowledge/Experience/Skills Include:

Demonstrated ability to problem solve and multitask.
Must be customer service oriented, including strong communication and interpersonal skills.
Ability to read, write, speak, and understand English fluently.
Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.

Preferred Knowledge/Skills/Experience

Spanish proficiency/Bilingual ability desired.
Proven knowledge of supplies, equipment and/or service ordering and inventory control.
Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.

Mental Demands:
The ability to read and comprehend documents and instruments. Must perform detailed work utilizing reasoning and problem-solving skills and complete multiple concurrent tasks with constant interruptions. Must be able to serve as a pro-active resource for guests, staff, and community members.

Physical Demands:
This job involves all the following in various degrees but is not limited to only these physical demands: attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to 40 pounds.

Supervision & Scheduling Demands:
Receives heavy supervision. Part-time schedule; however, may require occasional attendance at special events/functions of the organization. Scheduling of hours will generally be a set schedule as determined by house needs/availability at time of hire. Sunday evenings required.

Equipment:
Some of the equipment used to perform this job include computer, printer, vacuum, floor cleaner. Common kitchen and laundry appliances are also used, along with guest service items such as a port-a-crib.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities. Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company.

The successful candidate will be required to meet our pre-employment background screening requirements