East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our community by providing safe and reliable water since 1962. Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to approximately 60,000 customers in the eastern portions of the City of Centennial and unincorporated Arapahoe County. As the area has grown into a thriving district of homes, schools, and businesses, ECCV has been there, providing the water the community needs with excellence and efficiency.

At ECCV, our commitment begins with our people. Through cooperation, openness, and respect, our teams and departments collaborate to realize our shared mission of providing safe, reliable water to our community. At ECCV, we prioritize trust, teamwork, and communication. We encourage and support our employees by offering flexible schedules, including up to 3 days remote work after 6 months employment and an excellent benefits package that includes:

• Employer fully funded 401(a) Pension Plan and Health Reimbursement Plan, with 100% vesting immediately.
• Outstanding group insurance plans and options offered: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, with two Employee Assistance Plans (EAPs). Various plans and elections will have little to no premium cost to employees.
• Generous Paid Time Off (PTO) accrual and nine paid holidays annually.
• Other benefits include Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances such as Colonial, Legal Sheild, and Pet Insurance.

The Part Time Customer Service Representative's primary responsibility is to handle all types of customer interaction including phone calls, walk-ins, email, and chat while providing excellence in customer service. The position is designed to support the phone rotation staff for PTO, meetings, lunches, and time offline to complete projects and tasks. A typical schedule for this position will be 5 hours a day from 12:00pm - 5:00pm or 10:00am-3:00pm M-F, dependent on business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides prompt, accurate and courteous customer service to both internal and external customers. Answers customer service phone inquiries and route incoming calls.
• Actively listens to customer requests and concerns.
• Research customer information in billing software.
• Records and documents customer contact in CUSI.
• Works with other Customer Services team members to ensure adequate phone and walk-in coverage during business hours.
• Develops and/or updates SOPs as needed.
• Performs a variety of clerical duties to support the Customer Service Department such as, processing returned mail and mass account notation.
• Responds to requests for information and assistance; provides follow-up to ensure efficient operations and excellent customer service.
• Cross trains in other duties and provides back-up as needed.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to provide impeccable and professional customer service.
• Self-motivated, detail oriented and organized with a professional demeanor; resourceful use of deductive reasoning and good judgment; dependable and able to maintain confidentiality; complete multiple tasks effectively and in a timely manner.
• Ability to exercise sensitivity in customer interactions; listen well and effectively communicate verbally and via email; handle stressful situations with tact and professionalism.
• Strong knowledge of personal computers and associated software programs such as Microsoft Office Suite with advanced knowledge of Excel.
• Self-directed, proactive, and works with minimal supervision while meeting workload requirements and deadlines.

REQUIREMENTS

• High School diploma or equivalent.
• 5 + years customer service experience.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES

This position consists primarily of office work and requires occasional operation of a district vehicle to various work sites. Office work requires the ability to operate standard office equipment, such as computers, phones, photocopiers and fax machines. This position requires the ability to sit for extended periods of time with hand/eye coordination: for repetitive motion and data entry. Position includes the occasional lifting and/or moving of items up to 50 pounds and regular lifting of 10 pounds of office items. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position pay range: $40.000/yr.- $60,000/yr. Pay based on qualifications and experience. ECCV is an equal opportunity employer.