Part-Time Customer Advisor/Receptionist - Grimes Insurance Agency, Inc.

• Company parties

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and supportive environment? If so, we should talk!

At Grimes Insurance Agency, we pride ourselves on creating raving fans by connecting with our clients and providing top-notch service. We are a forward-thinking organization dedicated to excellence, innovation, and continuous improvement. Our team members are empowered with the tools, knowledge, and support they need to succeed. We believe in fostering a culture of collaboration, kindness, and growth.

• Client Connectivity: We excel in building strong relationships with our clients, ensuring they feel valued and understood.
• Simplified Processes: We make it easy for our clients to access and manage their insurance policies.
• Exceptional Service: We deliver experiences that leave our clients saying WOW - that's our WOW factor!

As a Part-Time Customer Advisor/Receptionist, you will play a crucial role in our mission to help others by being the first point of contact for our clients. You will assist them with their insurance needs and ensure they receive the best possible service.

• Product Knowledge: Learn and understand the products offered by our insurance carriers.
• Client Communication: Answer calls and respond to customer inquiries and complaints with empathy and professionalism.
• Account Management: Access customer accounts and policy schedules to provide accurate information.
• Policy Support: Provide customers with detailed information about policies and recommend available products.
• Referral Management: Forward customers to sales agents when a policy needs to be initiated or upgraded.

• High school diploma or GED equivalent.
• Previous experience as a customer advisor or in a related role.
• Background in insurance is a plus.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple, easy-to-understand manner.

If you're ready to be a part of a team that values connection, simplicity, and exceptional service, we'd love to hear from you!

Compensation: $15.00 - $18.00 per hour

Grimes Insurance Agency is the region's largest personal lines independent agency and has been locally owned and operated for over 70 years. We are a full-service independent insurance agency that provides the best auto insurance, home insurance, life insurance and commercial insurance options to our clients.

The secret to our 70 plus years of success is without question, our team! They don't just make a difference; they are the difference. Each of our 28 team members play a unique role in our success. They are compassionate, caring individuals who just happen to be the very best in the insurance industry.

Being 100% locally owned means, we believe in being 100% invested in the success of our community. We believe in family first, then community then business. We sponsor the areas first and largest Teacher of the Month program where we reward teachers who think outside the box and are leaders in educating our future generations. We're proud Corporates Sponsors of Team Luke Hope for Minds, and are proud supporters of Texas Tech University.

If you're looking for a career in the insurance industry and want to partner with an employer who is invested in your success and one who gives back and is invested in the community give us a call today.