Part-time Client Services Rep - Emerson Group

Our client is seeking a long term temp Client Services Rep to join their team. This role is perfect for individuals with a strong background in customer service, escrow, or mortgage servicing (3-5 years preferred, but not required). You will be responsible for providing exceptional customer service, processing loan payments, and ensuring accurate record keeping.

TEMP TO HIRE $22-$25./hr

Position Summary–  Responsible for handling inbound phone calls, emails and correspondence received from customers, employees and vendors.  Research various loan servicing related matters. Process escrows related set up and disbursements. Support loan transfers.  Training to support all current and future products. 

• Process inbound customer calls and requests, perform evaluations and analysis of information for customer satisfactory resolutions.
• Research and respond to various customer email inquiries receive d via email call or letter.  Process incoming mail.
• Support loan servicing related functions in connection with loan transfers, escrow processing, research.

Skills

Mortgage Servicing or Post Closing experience required. Excellent communication skills, both verbal and written. Excellent organizational skills. Proven problem-solving skills. Ability to meet deadlines. Ability to make decisions. Ability to research and resolve errors. Ability to act professionally with customer, regardless of situation.   Strong Excel background and good math skills.

 
Experience and Education/Certifications/Licenses:

Minimum of (2) years experience in Mortgage Loan Servicing. High School graduate required some college preferred.