Part Time Call Center Representative, Patient Call Center - LogixHealth

Purpose

Represent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail.

Duties and Responsibilities

1. Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
2. Retrieve voice messages from mail box and return patient calls within 24 hours; research inquiry if needed
3. Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
4. Provide patient with their claim balance as requested
5. Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.
6. Perform daily mailings of letters to patients and HCFA claim forms

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.

Education(Degrees, Certificates, Licenses, Etc.)

High School Diploma or equivalent combination of education and experience required.

Computer Skills

Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.

Experience

One to two years related experience preferred.

Specific Job Knowledge, Skill and Ability

1. Ability to simultaneously converse over the phone, problem solve, and enter data in the client software data base
2. Must possess a pleasant telephone voice/manner
3. Ability to add, to subtract, multiply and divide in all units of measure; this ability will encompass using whole numbers, common fractions and decimals
4. Ability to compute rates, ratios and percentages
5. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
6. Ability to write routine reports and correspondence
7. Ability to communicate effectively verbally and in writing
8. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
9. Ability to deal with problems involving several concrete variables in standardized situations
10. Specific vision abilities required by this job include close vision
11. Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms

Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

About LogixHealth:

At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

To learn more about us, visit our website https://www.logixhealth.com/.

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