Part-Time Bus Ambassador - Envoy Air Inc.

Who we are: 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 

We offer: 

• Amazing employee flight privileges within the American Airlines global network 
• Training and development programs to take your career to the next level 
• Comprehensive health and life benefits (subject to location) 

Pay rate - $25.23 / hr

How will you make an impact?

Responsibilities

• Provide a high level of customer service by greeting passengers and answer questions about flight schedules, connections and general airport/terminal access
• May be assigned to designated work area and assist passengers with bus or route information and/or assistance onto a bus
• Monitor and maintain customer lines at each transfer point
• Actively communicate with peers and dispatcher regarding passenger loads and operational needs
• Comply with ADA requirements as trained
• Required to wear safety vest when in designated areas
• Stand and walk for long periods of time
• On occasion it may be necessary to ride with passengers to guide from bus shuttle to aircraft during remote operations
• Work shifts that include irregular and/or extended hours, weekends and holidays
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
• Monitor airport activity and perform required security challenges following established company, government and airport procedures in all secured areas
• Perform other duties as assigned

Who are we looking for?

Requirements 

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.