Part Time Administrative Assistant/Client Experience Coordinator - Anderson Sport and Wellness

Anderson Sport and Wellness a Physical Therapy Corporation is a privately-owned practice in Newport Beach, CA dedicated to the health and wellness of our patients in a one-on-one environment. We use specialized manual therapy, exercise techniques, high-end technology, and nutritional consultation tailored to the individual's needs. We specialize in helping people with chronic pain, orthopedic injuries and returning to sport. Our culture is client-centered and family-friendly. We also offer monthly free workshops regarding various health topics. We exist to help people live their best life. We value honoring and respecting people, having fun, providing excellent service, growing and adapting as a team and individuals, and collaboration to achieve our goals. Healthy work life boundaries and protected and respected. 

This Role: The administrative assistant is a critical position in the company. You will be the central point of contact for the owner, office manager, aides, marketing assistants, physical therapists, and other team members. We are seeking a 15-20 hour a week commitment.

The ideal candidate has the following characteristics:

• Positive, friendly, upbeat personality
• Highly empathetic in all interactions with patients and others
• Superior communication skills- both written and verbal
• Attention to detail- does not let important details slip through the cracks
• Able to quickly and proficiently understand new information, yet willing to ask questions when something doesn’t seem clear
• Resourceful- not everything always goes according to plan at the front desk. Able to adjust and adapt to adversity
• Proactive- acts without being told what to do (brings new ideas to the company)
• Persistence- demonstrates tenacity and willingness to go the distance to get something done
• Alertness- the ability to spot potential referral situations or opportunities for the sale of other products and services

• Superior time management skills- prioritizing scheduling, callbacks, and other projects
• Conflict resolution- whether it's figuring out how to manipulate the schedule to maximize efficiency or helping a patient with an issue they are having
• Strong working knowledge of- Microsoft Office, Google Calendar, Google Drive, Gmail
• Ability to track and hit set company standards/ metrics

Job duties:

• Communicate the value of our services (in person and on the phone) and be able to explain how what we do is worth the price we are asking
• Hold a lengthy (at least 20 minutes) and engaging conversation with a new patient on the phone, ensuring the patient is committed to and bought into our services
• Provide an exceptional waiting room environment for our patients, one that they will look forward to coming back to
• Communicate with patients before, during and after appointments in order to ensure that satisfaction is being achieved
• Foster deep relationships with patients, YOU should be the person they call and ask to speak with
• Organize and manage all schedules, maximizing efficiency and revenue for the practice
• Develop and regularly update the procedure library so that every aspect of the role is documented, ensuring it can be achieved by anyone else in the company
• Promote existing products and new services/product lines
• Manage our email system with proficiency and detail (Microsoft office)
• Explain to patients what they owe for PT or how much their insurance company is paying for services
• Document all conversations in our follow up system.
• Prioritize other special projects and be willing to learn new systems as needed

Opportunity for Advancement:
The opportunity to move into management is available. 

Location:
Newport Beach, CA

Required Experience:

• Customer service
• Relationship building
• Developing leads
• Handling price objections

Preferred Experience:

• Office management
• Administration experience

Salary:

$20-40 per hour depending on experience and skills

Benefits 

• Sick time
• Access to our personal health library with hundreds of on-demand videos and classes
• Accessibility to clinic services: specialty physical therapy
• Business mentoring

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