Parking Manager - City of Newton

Job Description

Primary purpose:

The Parking Manager will assist the Director of Transportation Operations (hereafter the “Director”) in all aspects of their duties as a Division Head in the City of Newton Department of Public Works.  The Parking Manager will work on multiple projects simultaneously in an organized and customer-oriented manner and will refer to the Director for supervisory issues and approval of parking-related projects or City initiatives and represents the Division at meetings with City officials and the public as required.

Supervision:

Supervision Scope: The Parking Manager works under the general supervision of the Director and/or designee.  Employee will be trained to understand the work routines and will use initiative in carrying out recurring assignments independently.  Any questionable cases are referred to the Director for clarification or interpretation.  Reviews and checks of the Parking Manager’s work are applied to an extent sufficient to keep the Director aware of progress, and to ensure the completed work and methods used are technically accurate and that instructions are being followed.  The Parking Manager will assign tasks to other Transportation Division employees as well as part-time or summer interns as required.  The position does have access to confidential information.

Supervision Received: Employee works under the general supervision of the DPW Transportation Division Director.

Supervision Given: Employee is responsible for supervising and working with staff on the Parking Meter Crew and supervises the Parking Clerk.  Employee also assists the Director with the general supervision of other Transportation Division personnel.

Essential Functions:

(The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Receives and responds appropriately to calls from residents, consultants, contractors, vendors, and others regarding parking restrictions along public streets or within municipal parking lots, parking meters, accessible parking, parking emergencies, questions, and requests related to parking within the City limits.

• Performs field work and inspections required by changes in City Ordinance, Traffic Parking Regulations (TPR), State Law, or Federal mandate that results in a need for new or modified traffic sign(s). Ensures compliance with all applicable Federal, State, and local standards.

• Responsible for directing parking meter crew to install parking-related street signs.

• Responsible for annual pavement marking management, and assigns work orders to internal DPW staff and external contractors.  Reviews completed pavement marking work.

• Conducts parking meter audits, turnover, occupancy, and revenue analysis.

• Prepares agendas, presentations, reports, charts, graphs for public and inter-department meetings.  Generates and presents technical reports regarding parking analyses, parking studies.  Facilitates and attends meetings during regular work hours and after hours including but not limited to City Council, Traffic Council, Public Safety & Transportation Committee, Public Facilities Committee, Commission on Disability, and Area Councils.

• Coordinates with other departments, contractors, and consultants regarding parking-related projects during regular work hours and after hours as assigned by the Director.

• Completes cost estimates for repairs and improvements to City-owned infrastructure such as parking meters, multi-space pay stations (aka “kiosks”), or other parking-related equipment or apparatus. 

• Creates and edits various layers and applications within the City’s Geographic Information System (GIS) software and/or City work order software system.

• Reviews on-site and off-site parking-related issues and concerns associated with new developments.  Completes technical memoranda to summarize conclusions and recommendations for review by the Director.

• Maintains and updates records pertaining to the Traffic & Parking Regulations (TPR) including accessible parking spaces located throughout the City.

• Assigns work to employees, enforces safety regulations, and maintains discipline.

• Conducts employee meetings to respond to employee inquiries and provide information and explanation to employees regarding work assignments.

• Lays out work to be performed, oversees pickups and deliveries needed, assists in planning for special events, and corresponds with vendors as needed.

• Meets with supervisor to discuss work schedule and review work performed by site and division staff.

• Maintains current knowledge of profession through peer association, attendance at seminars, parking conferences and meetings.

• Assists other Transportation Division personnel with regard to operational functions that may include the pavement marking program, sign management, traffic signal maintenance, and street light management.

• Maintains established quality and quantity standards. Ensures work area(s) and equipment are maintained in a clean, orderly and safe condition, that prescribed safety measures are followed, that established City and department policies, procedures, rules and regulations are adhered to.

• Prepares reviews and disseminates a wide variety of reports, analyses documents, and records as related to parking-related projects and City initiatives.

• Responds to phone calls and emails as required to respond to questions, concerns and inquiries from the public, Mayor’s office, City Councilors, engineers, surveyors, contractors, consultants, architects, real estate agents and brokers, attorneys and others regarding both transportation and parking-related activities, projects, City initiatives or Transportation Division responsibilities.

• Is on call to respond to emergency situations.

• Performs similar or related duties as assigned by the Director.

Minimum Entrance Qualifications:

(To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.)

Education, Training and Experience: Bachelor of Science in Civil Engineering, Bachelor of Arts in City/Urban Planning, or a field related to the work and three years of professional experience related to parking facilities, parking operations or management. Experience in a public agency setting is desirable.  Supervisory experience is beneficial. 

Language / Communication Skills: Ability to read, interpret and explain clearly and in basic terminology documents and plans such as construction contract documents, union contracts, City Ordinances, State and Federal Laws, regulations, safety rules, operating and maintenance instructions, and procedure manuals.  Employee must be able to clearly and efficiently write technical memoranda and correspondence.  Employee must be able to interpret site plans, contract specifications, construction drawings, details and layouts.  Employee must be able to effectively present information, which may be controversial in nature, to inside or outside contacts, groups of customers or employees of organization.  The position interfaces with the public. Aspects of the job will have direct communication with residents and various vendors. Contact occurs daily in-person, on the phone, and via e-mail.

Knowledge, Ability, and Skill:

Knowledge:

A candidate for this position should have knowledge of:

• Operations and maintenance procedures

• Parking operations

• Parking industry best practices

• Curb management industry practices

Ability:

• Read and interpret site plans

• Supervise work crews

• Perform work efficient and safely

• Adapt and learn as regulations, standards, and practices evolve

• Solve practical problems and deal with a variety of situations.

• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skill:

• Communication and leadership

• Customer service

• Time management, prioritization and calculating resources required for projects

• Ability to use operate a personal and/or laptop computer; Microsoft Windows Operating software (Excel, Word, Powerpoint), Geographic Information Systems (GIS).

A strong commitment to public service required.

Certificates, Licenses, and Registrations: A valid Massachusetts Motor Vehicle Operator’s license is required.

Physical requirements/work environment

(The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job in an office environment.  Must be able to move between various City office and parking locations, lift and carry office materials weighting up to ten pounds; read printed materials and a computer screen; communicate in person and over the telephone.  Must also be able to perform field inspection of parking sign restriction installations, parking meter installation, drive and/or ride in a City vehicle to investigate or inspect sidewalk snow clearing operations during snowstorm events. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions.

Performance Standard

Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

Company Description

THE CITY:

The City of Newton is a wonderful place to live and work. Newton has safe and attractive neighborhoods, an excellent public school system, an active community life, multiple transportation systems, proximity to Boston and a well-managed and financially strong City government. The City of Newton has a population of approximately 88,900, with 32,600 housing units and occupies a land area of 18.3 square miles. Newton is principally suburban-residential in character. Unlike many other communities that are established around a single Main Street or downtown, Newton is comprised of thirteen distinctive villages. Newton has a diversified economic base with approximately 4,700 establishments employing approximately 79,500 people. Newton is special in many ways. It is home to a variety of private secondary and post-secondary schools including a portion of Boston College, Lasell University, William James College, Hebrew College, and the UMass Amherst – Mount Ida Campus.  The longest stretch of the Boston Marathon runs through the City, including the well-known Heartbreak Hill. Newton-Wellesley Hospital, part of the Mass General Brigham health care system, serves as an important partner to the City. In September 2018, Newton was again ranked #1 in Massachusetts as the best place to live and #12 in the U.S.

OUR GOVERNMENT:

Newton has what is known as a “strong Mayor” form of government with the Mayor having the executive and administrative powers of the City. The legislative branch is comprised of 24 City Councilors. Mayor Ruthanne Fuller was sworn in on January 1, 2018 after serving on the City Council. She ran on a platform of providing Newton’s children with a top-notch education in an inclusive environment where empty nesters, seniors, young families, and people of diverse incomes can live together in vibrant villages and neighborhoods. Mayor Fuller is committed to keeping Newton safe, improving the city’s infrastructure, addressing climate change, providing excellent and responsive city services, and fostering art, culture and community life. The first female Mayor of Newton, she is a tireless advocate for all the city’s residents and is committed to making sure the city is welcoming, inclusive and diverse. The City of Newton was evaluated by Moody’s Investors Services in February 2020 and assigned its highest rating of AAA. Newton was thus well-positioned to weather the pandemic and economic downturn.

AS AN EMPLOYER:

The City of Newton believes that its employees are its greatest asset.  To that end, we are committed to supporting our employees by providing competitive wages and growth, a comprehensive benefits package which includes a defined municipal pension plan, quality health and dental insurance plans, generous paid leave benefits, paid holidays, and access to supplemental benefits such as deferred compensation, short term disability plans, flexible spending accounts, and other employee benefits.  We also provide access to an Employee Assistance Program and access to employee training and professional development opportunities.  We continuously work to review and expand upon our benefit offerings.  We encourage you to visit our Human Resources Department website to learn more about our organization and benefits which are available to our employees.  And as always, you are encouraged to reach out to our dynamic HR Team by emailing hr@newtonma.gov.

Human Resources Diversity Statement

We recognize our workforce is a source of strength that is vital to our ability to effectively serve the City of Newton’s diverse community. We will:

•   Actively recruit, develop, and retain a diverse and talented workforce.
•   Proactively address discrimination through education and in partnership with other departments and leaders.
•   Serve as a role model to celebrate and nurture diversity.
•   Foster inclusion by staying curious and clarifying assumptions.
•   Evaluate and develop policies and practices that reflect the diverse nature of our workforce.
•   Build and strengthen accountability at all levels to support diversity efforts.

Benefits

• Health insurance
• Dental insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• 457 Deferred Compensation plans
• Metro Credit Union
• Verizon Wireless discount
• Employee Assistance Program
• Generous paid leave time benefits and paid holidays.
• City Retirement (Mandatory)
• Weekly Direct Deposit
• Opportunity to serve the public and join a dynamic team of dedicated employees