Paratransit Scheduling Dispatch Manager at Eclaro

Phoenix, AZ

About the Job

Paratransit Scheduling Dispatch Manager
Job Number: 24-00294

Use your skills where innovative technology solutions begin. Eclaro is looking for a Paratransit Scheduling Dispatch Manager for our client in Phoenix, AZ.

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

On-Time Performance meets contract requirement.
Emergency situations handled according to local policy and with proper notification and documentation.
Maintain scheduling and performance data in the event of real-time operations.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations.
Assign will-call and same day trips to available and appropriate vehicles to ensure on-time performance, minimize wait and ride times, and to maintain system productivity.
Aid passengers in using the service as well as when inquiring about individual trip status.
Document accurately and appropriately daily events related to service.
Open and / or close facility depending upon work shift.
Maintain professional demeanor and appearance.
Maintain attendance within policy.
Oversee supervisor calls and provide direction as needed.
Assist with same day reschedules ensuring productive runs.
Review and answer complaints pertaining to dispatch or dispatch events.
Handle multiple tasks accurately and effectively in a fast-paced environment.
Maintain two-way communication with operational contractor, providing information on customers, cancellations.
Monitor operators and trip status, adjusting and reassignments as necessary to ensure on time performance.
Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions.
Answer passenger calls collecting all necessary trip information, accessing same day dispatch data to convey accurate arrival times and pick up locations to passengers.
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare / rider type or other important field entries.

Skills:

Ability to handle multiple tasks accurately and effectively.
Excellent customer service.
Team player and helpful to staff, management, and peers.
Able to work in a fast-paced environment.
Experience in Paratransit scheduling utilizing Trapeze PASS.
Possess excellent communication and decision-making skills.
Excellent attendance record.
Excellent verbal and written communication skills.
Telephone speaking and or call center experience.
Computer experience.

If interested, you may contact:
Tim Cusick
Tim.cusick@eclaro.com
646-755-9317
Tim Cusick | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.