Parameter Representative - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Parameter Representative

PRIMARY PURPOSE: To perform ongoing maintenance of office and client parameters utilized by the claims management system directing claims administration and client reporting.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Interprets information from field offices; applies understanding and knowledge to establish and maintain parameters in the project tracking database and the claims management system.
• Updates and explains to field office effects of parameter changes or forms to specific accounts.
• Identifies, isolates and resolves problems with account parameters; provides alternative solutions to field office needs as required.
• Sets up and maintains parameters; verifies accuracy and distribution of data; and adheres to tight deadlines in the delivery of parameter changes.
• Maintains current documentation on assigned projects; communicates project status to appropriate parties.
• Investigates call escalations for parameter problems; corrects parameters as required.
• Produces and distributes client and policy renewal notifications. 
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.​

QUALIFICATIONS

Education & Licensing

Experience

Three (3) years of related experience or equivalent combination of education and experience required to include two (2) years Microsoft Office products experience in a Windows environment. UNIX operating systems experience preferred.

Skills & Knowledge

• Good computer knowledge with high quality service standards
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $23.00/hour USD to $33.00/hour USD. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.