Paramedic Field Supervisor - MedicOne Medical Response

MedicOne Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, we've grown from 2 ambulances and 8 employees to a fleet of 100+ vehicles and 500 team members. MedicOne Medical Response was named to the 2014, 2015, 2016, 2017 and 2019 Inc. Magazine 500|5000 fastest growing companies in America list. The winner of a Stevie Award for outstanding healthcare and several Star of Life awards; we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced.

MedicOne Medical Response provides emergency medical ambulance services to facilities and communities in Texas, Tennessee, Mississippi and Illinois. We are the primary Veterans Affairs health system ambulance provider for North Texas, Southern Illinois, Southern Indiana and Western Kentucky. A nationally known and respected disaster response provider; we are partnered with several state EMAC’s and well as a national federal ambulance contract through FEMA for national disaster deployments. In our over 22 years of operation we have transported over 1,000,000 patients. 

If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in! We are a team of growth-minded, customer-centric, and entrepreneurial go-getters and as our newest team member you will serve as an integral part of our organization by leading through inspiration, professional growth and development, providing outstanding patient care all while serving as an ambassador for mitigating safety and risk incidents, improving workplace culture with a positive attitude and being a patient advocate. 

At MedicOne Medical Response we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. We invite to join us as we build a new culture in EMS. 

Follow us on Facebook @ www.Facebook.com/MedicOneMR. 

Reports To: Operations Supervisor, Operations Manager, Director of Operations 
Exemption Status: Non-Exempt 
 

Summary of Duties: 
The Paramedic Field Supervisor will serve as assistant and relief to Operations Supervisor. The Paramedic Field Supervisor is a full time field EMS provider that serves as a management representative in the field.

PRIMARY RESPONSIBILITIES:

1. Supervisor is required to run ambulance calls when requested, when operation is at level zero, when call offs occur and when calls are holding. Running ambulance transports and meeting caller/customer expectations is the first priority of the Paramedic Field Supervisor.
2. Oversees task performance of those assigned and makes or approves all decisions requiring interpretation of clinical delivery and company policies.
3. Monitors performance of crew members and peers, corrects errors as necessary, and provides training and feedback.
4. Evaluates performance of crew-members and peers and submits written and verbal reports as required or requested. They can perform audit and inspection duties usually done by Field Supervisor, i.e., check reports, perform diagnosis coding, issue supplies, sign off manifest, inspect vehicles and stations, etc.
5. As a management representative in the field, s/he has the duty to advise, assist or offer service to other co-workers and positions with authority to influence the decisions made by peers. Field Operations Supervisor cannot issue corrective action. S/he may issue informal counseling as needed. Corrective action may only be issued by Operations Supervisor or higher.
6. Represents the company to outside organizations, agencies, facilities, and at special events as assigned.
7. Must attend Operations staff meetings and other specified meetings required by the Operations Department.
8. Serves as a leader and role-model when responding to emergency and non-emergency calls and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
9. Assists the Field Supervisor with station and shift duties when time permits or when the Field Supervisor is over-burdened with these tasks.
10. Assists the Field Supervisor with station and shift duties when time permits or when the Field Supervisor is over-burdened with these tasks.
11. Assists the Education and Training Department in orientation and other continuing education programs.
12. Adheres to job description of Field Supervisor when functioning in that capacity.
13. Adheres to job description of EMT-P and EMS-Driver when serving as Paramedic Field Supervisor.
14. Additional duties designated by Operations Supervisor, Operations Manager, Director of Operations &/or Sr. administration.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Must have a thorough knowledge of company policies and procedures and be able to interpret these for others.
2. Must demonstrate ability to solve unusual problems and give precise direction.
3. Must have above average teaching and motivational abilities.
4. Must have above average ability to work cooperatively, courteously, and professionally with co-workers, customers, the public, and governmental agencies in an often demanding environment.
5. Must have above average knowledge of local, regional, state and federal laws, rules and regulations pertaining to EMS and ambulance operations.
6. Ability to counsel employees effectively to achieve a desired result.
7. Ability to gain respect from others rather than demanding it
8. Ability to counsel co-workers by assessing personal competencies, values, and goals, and identifying and planning for development.
9. Ability to serve as an instructor by presenting information and directing structured learning experiences so that individuals learn.

SPECIAL REQUIREMENTS

1. NREMT-P or NREMT and State License.
2. Minimum 6 months active experience as prehospital ALS provider with the company.
3. Must be flexible in work schedule to meet the demands of the company.
4. Must be available for recall in extraordinary situations to function as Paramedic Field Supervisor or
5. Field Supervisor. If you plan to be unreachable, you must request permission from the
6. Operations Supervisor.
7. Paramedic Field Supervisor must work primarily in the Field Operations Department.

PHYSICAL REQUIREMENTS

Must meet the physical requirements listed in the Core Job Functions and Qualifications Standards for Field Operations Personnel as outlined in the Standard Operating Procedures manual.

Note – This job description is dynamic and subject to change by administration at any time without notice or consultation of employee.

EQUAL EMPLOYMENT OPPORTUNITY

MedicOne Medical Response is an equal opportunity employer. MedicOne Medical Response prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. MedicOne Medical Response conforms to the spirit as well as to the letter of all applicable laws and regulations.

E-VERIFY STATEMENT

MedicOne Medical Response participates in the Electronic Employment Verification Program (E-Verify).

DISCLAIMER
The information provided in this description is designed to indicate the general nature and level of work performed by incumbents within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. MedicOne Medical Response has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.