Paralegals and Legal Assistants - Nexus Staff
Albany, NY 12257
About the Job
Job Title: Paralegals and Legal Assistants
Employment Type: Contract
Work Hours: 37.5 hours/week
Work site: 50% On-Site
Location: 1 Commerce Plaza, Albany, NY 12257
Estimated Job Duration: 2 Years
Resume Due Date: 04/30/2024.
Minimum Education:
- Technical Degree/Certificate in Paralegal Studies or related field.
Work Experience:
- Minimum of one year of experience working as a paralegal.
Job Duties:
- Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution's response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.
- Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.
- Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.
- Code incoming new consumer complaints and send out the proper initial letters.
- Identify cases requiring prioritization and refer them to a supervisor for assignment.
- For new financial services respondents not already in our system, research the entity's Client license status, applicable government regulator, and obtain the institution's contact information to handle the complaint.
- Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.
- Other duties as assigned.
Preferred Skills:
- Proficiency in Microsoft Office suite
- Familiarity with legal research tools and databases
- Ability to work independently and within a team
Misc. Information:
- Standard shift: Monday to Friday, 9:00 AM to 5:00 PM, averaging 37.5-40 hours per week.
- Overtime may be required occasionally.
- Client has a 50% telecommuting policy.
- Successful candidates will undergo a background check and fingerprinting.
- Interviews will be conducted via Microsoft Teams.
- Parking is not provided, but public transportation and metered parking are available.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Source : Nexus Staff