Palliative Care RN Case Manager and Educator - UnitedHealth Group

**$7,500 Sign-on Bonus for External Candidates** For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** Role has two central tasks: palliative care consultant (providing palliative expertise directly to patients and their families) and palliative clinician educator (helping RNs, APCs, physicians, and others develop primary palliative care skills). We anticipate these tasks will blend synergistically and evolve as the palliative care program grows. **Primary Responsibilities:** + 60%-70% Palliative Case Coordination/Consultation + Participates in and/or leads iterative goals of care conversations with patients in various stages of serious illness, using advanced clinical communication and "whole person" approach. Care should be nuanced to disease trajectory and evolve based on disease progression; implement palliative care plans when appropriate + Creates informative and clear documentation, particularly for patients with high complexity in need of contingency planning. Understands and incorporates best practices as it pertains to utilizing POLSTs, DPOA, and other documentation + Proactively partners and collaborates with TEC colleagues across multiple disciplines and settings (inpatient, skilled nursing, hospice, home health, specialty, etc) to create integrative, robust care plans. Facilitates referrals to such organizations as appropriate + Works closely with provider colleagues to ensure that palliative care case management is coordinated, particularly when patients are dealing with multiple co-morbidities, complex and/or serious illnesses, particularly towards end of life + Conducts visits with patients and families in the Hospital + 20%-30% Education & Facilitation to further palliative care best practices within the clinic setting + Grows provider and staff competency in advanced practice communication skills, serious illness management and palliative care approach and philosophy of care; act as a palliative resource for teams across TEC + With guidance from the Palliative Care Manager, provide informal and formal education for providers and staff around serious illness management, end of life care, clinical communication, effective goals of care conversations, interdisciplinary collaboration and other related topics. We will also have Resident Physicians and Medical Students rotating on our team, starting July, 2024 + Attends and participates in palliative care and related meetings, team huddles and community meetings as appropriate. Engage in ongoing professional development and learning, particularly as it pertains to serious illness management and palliative care through informal and formal educational opportunities + 10% Other duties as assigned **Duties listed below are integrated into all job functions:** + All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients + Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor + Performs all duties in a manner which promotes and supports the Core Values and Compact of The Everett Clinic + Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction + Frequently must follow written and oral instructions as well as complete routine tasks independently + Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements + Ensures confidentiality of patient information following HIPAA guidelines and TEC policies + Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations + Has regular and predictable attendance The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + BA or equivalent + Graduation from an accredited school of nursing + Basic Life Support for Healthcare providers (AHA) or CPR/AED for the Professional Rescuer (American Red Cross) + Washington State Registered Nurse license. Basic Life Support (BLS) for Healthcare providers (AHA) + 3+ years of experience in a clinical setting + Washington State driver's license and vehicle for work-related travel **Preferred Qualifications:** + Master's degree or above and/or clinical licenses + Some experience doing Palliative Care or being involved in the care of patients receiving Palliative Care or Hospice services, being part of goals of care, advanced care planning, symptom management, and family support at the end of life + Experience with complex patients and interdisciplinary teams **Knowledge, Skills & Abilities** **:** + Knowledge: Knowledge of palliative care best practices. Knowledge of medical terminology and disease courses. Knowledgeable about community resources appropriate to needs of patients/families. Knowledge of culture and values in the patient population and local community + Skills: Ability to identify and creatively problem solve challenges encountered in care managing patients with complex and serious illness.Advanced communication skills: able to establish rapport with patients, families and colleagues of diverse backgrounds, able to work with representatives from local organizations and agencies. Skilled in building relationships and influencing organizational culture. Solid organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands. Skilled in working at the top of scope within discipline, able to integrate cross-disciplinary knowledge when appropriate Has a demonstrated ability to productively work in complex systems, preferably within ICU or palliative context (or comparable) + Abilities: High "EQ" person who is flexible and embraces change. Read, speak, understand and write clearly in English. Work with initiative, collaboration, energy and effectiveness in a fast-paced environment, both with a team and independently. Ability and willingness to provide emotional support, encouragement and motivation to individuals and families of varied ethnic, cultural backgrounds, ages and economic circumstances **Washington** **Residents Only:** The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._