PAIN OFFICE COORD - Aultman Health Foundation

PURPOSE OF POSITION
• The Office Coordinator coordinates patient and provider scheduling, supervises clerical staff,
and serves as an expert in coding and billing.

RESPONSIBILITIES & EXPECTATIONS
• Enter provider schedules in Cerner including office visits, consults, procedures, vacation days,
and meeting times.
• Monitor each provider’s schedule on a daily/weekly basis to maintain a full and productive
schedule for each provider.
• Enter EMG appointments and maintain EMG wait list.
• Approve Kronos payroll for clerical staff.
• Schedule office visits and procedures.
• Triage phone calls to appropriate areas.
• Ensure front desk has change for petty cash drawer.
• Work closely with Revenue Integrity and CBO staff to ensue proper reimbursement is received in
a timely manner. Monitor days in A/R and other billing issues.
• Work closely with Revenue Integrity and CBO at the end of the year on new CPT or ICD-10 codes
that impact coding and billing.
• Educates providers on coding and billing rules.
• Communicate credentialing issues to providers.
• Proficient in all clerical roles. Provides gap coverage during breaks, vacations, and LOAs.
• Order copier supplies from COMDOC for all printers. Responsible for COMDOC service calls.
• Order urine drug screen supplies.
• Refer patients to patient outreach as needed.
• Responds during non-working hours as needed d/t changes in providers schedules. Reschedule
patient as needed.
• Assist Clinical Coordinator and Unit Director as needed.
• Conduct monthly clerical staff meetings.
• Assist with clerical performance evaluations.
• Participate in daily safety call.
• Maintain cost effectiveness and supply use.
• Informs the Unit Director of any significant problems or concerns.
• Functions as the resource person and coordinates the onboarding of new colleagues. Assists
colleagues in the development of business office skills.
• Assists with compliance of facility operations with federal, state, and local rules and regulations.
• Communicates with patients, patient families, customers, and other personnel in a professional
respectful, and courteous manner.
• Collaborates with the interdisciplinary team and other departments throughout the
organization.
• Maintains patient confidentiality.
• Supports strategic organizational goals.
• Abides by the Aultman Code of Conduct.
• Accepts additional duties as assigned by the Unit Director.

The above statements reflect the general duties considered necessary to describe the principal functions
of the job as identified and shall not be considered as a detailed description of all the work requirements
that may be inherent to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, age, national origin, disability, or veteran status. AultCare is an Affirmative Action employer.

Job Requirements
• High school graduate
• AAPC Coding Certification
• Excellent interpersonal and oral/written communication skills; strong organizational and
problem- solving skills; ability to generate new idea and create a positive work environment.

WORKING CONDITIONS:
• Hours of operation, 6:30a-4:30p Monday-Friday, with variable start and end times. No
weekends or holidays.
• Lunch and break periods are coordinated with other staff members to maintain adequate
staffing on the unit.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Subject to emergencies.

PI239982486