PacLease Warranty Administrative Clerk - Kenworth Sales Company

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 

Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.


Warranty Administrative Clerk Job Summary

The primary function of the Warranty Administrative Clerk is to assist in processing all warranty claims to Kenworth Truck, Paccar, Caterpillar, Cummins and /or any other Vendor affiliated with Kenworth Sales.
**Earn $50k-$60k per year (DOE) with bonus!

Warranty Administrative Clerk Duties and Responsibilities 
  

1. Maintains working relationship with all manufacturers and/or distributors of warranted trucks, parts and services:
   • Maintains working understanding of all warranty policies and procedures of such vendors.
   • Communicates with vendors on a regular and as-needed basis to discuss all warranty claims and procedures.
   • Maintains necessary warranty certification requirements as required by manufacturers and/or distributors.

1. Maintains working understanding of company warranty policies as issued and amended from time to time. Assists management in tailoring such policies to achieve maximum efficiency and profitability of warranty services.

1. Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite warranty claims and preserve good relationships. Keeps customers advised of the status of warranty claims in a consistent and timely manner. Troubleshoots warranty problems/questions for customers and/or company employees in courteous manner.

1. Collects all required warranty documentation from customer and/or company employees and submits with completed claims forms to respective manufactures within 10 days of completion of work by the Company.

1. Collects all parts related to warranty claim, clearly tagging with names, dates, part numbers, claim numbers, etc., preparing for shipping and/or storage in warranty storage area. Forwards all parts per instructions from manufacturer/distributer in timely manner. Maintains warranty storage area in clean, organized manner.

1. Controls all warranty claims made by the Company, maintaining the aging of such claims within established standards. Receives and posts all warranty payments. Coordinates with Credit Manager on such receipts, including customer co-payments and/or payments to be credited in future. Issues credits as necessary to customers on warranty payments received. Authorizes issuance of on-the-spot warranty credit within limits as set by manufacturers, distributers, and/or the Company.

1. Generates and maintains customer warranty files in timely, orderly and consistent manner, including new truck warranty records. Distributes all warranty information, including updates or changes in polices to customers and company employees.

1. Notifies customer with explanation when warranty is denied and customer is responsible for the cost of the repair. This should include repair order debit memo and a letter explaining why warranty was denied.

Warranty Administrative Clerk Qualifications

Ability to read and comprehend instructions and information.  High school diploma or the equivalent.  Some knowledge of heavy truck automotive parts, including engines.  Two years experience in general office position.  Ability to use computer systems, ten-key calculator, microfiche and read vendor catalogs.  Excellent organization and communication skills.

WORKING CONDITIONS

This position involves both sedentary and physically demanding. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. For part of the shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. 


BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.


Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.