P&C Licensed Sales Representatives - Mass Markets

POSITION OVERVIEW

Job Title:Property and Casualty Licensed Sales Representatives

Working Hours:Varies between Monday-Friday 1:30pm-11pm EST, rotating Saturdays & Sundays 9am-6pm EST

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking P&C licensed Property and Casualty Licensed Sales Representatives who are enthusiastic, persuasive, and motivated to achieve success. In this position, you will deliver comprehensive customer service and sales support, guiding customers through their coverage options and helping them choose the best products, services, and solutions to meet their financial needs.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

SALARY

Commensurate

POSITION RESPONSIBILITIES

Key Responsibilities:

• Engage with a high volume of customers nationwide each week, providing exceptional support, resolving inquiries, and offering new products and services to enhance the customer experience.

• Serve as the primary point of contact for inbound and outbound sales across various channels, ensuring a smooth and professional interaction with every customer.

• Apply underwriting guidelines and eligibility criteria to accurately price and bind insurance policies, adhering to established procedures and compliance standards.

• Demonstrate a strong commitment to customer satisfaction by adding new clients while maintaining service levels with existing customers, and identifying opportunities to multi-line policies.

• Utilize sales, marketing, and negotiation skills to acquire new policyholders and retain current ones, ensuring long-term customer relationships.

• Escalate complex issues or inquiries to appropriate teams when necessary, ensuring swift resolution.

• Follow established procedures and reference documented knowledge to resolve customer inquiries on the first contact, contributing to policyholder retention.

• Identify opportunities during customer interactions to learn more about their current and future insurance needs, proactively recommending tailored solutions.

• Use multiple systems and applications to gather customer information, communicate with business partners, and handle claim reports efficiently.

• Leverage training and knowledge bases to accurately address customer questions and promote relevant insurance products and services.

• Listen actively to understand customer needs, resolve concerns, and ensure customer satisfaction.

• Research internal systems to locate missing information and collaborate with other departments to resolve issues as needed.

• Use technology and tools to manage account tasks, ensuring accurate documentation and processing of customer orders.

• Adhere to all required scripts, policies, and procedures to maintain consistency and compliance in customer interactions.

• Protect customer privacy and comply with regulations related to confidential and personal information.

• Escalate complex customer issues to senior staff or management for further resolution as necessary.

• Participate in meetings, training sessions, and review new material to stay current on program updates, systems changes, and process improvements.

• Maintain adherence to all attendance and work schedule requirements to meet performance goals.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older

• High school diploma or equivalent

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem-solving, and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused, and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

• State or Federal work experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options

• Paid Time-Off

• Regular Raises

• Advancement Opportunity

• Fun, Engaging Work Environment

• Casual Dress Code

• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2024-42618

Updated Date9/10/2024

DepartmentLicensed P&C Insurance Agent Positions

ScheduleMultiple Options

BonusYes

Wage Description$23/hr. + bonus

EducationHigh School Diploma/GED

Min. Years Experience1

Company/BrandMCI

Location : LocationUS-TN-Nashville

Career LevelEntry-Level

Employment TypeFull-Time

Reports ToSupervisor