Overnight Valet at Hyatt Regency Portland - Reimagined Parking

Description

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information 
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added 
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles 
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership 
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue 
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary 
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device 
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles 
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle 
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary 
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. 
• Direct traffic, position barricades, and arrange for towing service when necessary 
• Immediately report any incidents or claims to Operations Manager or Shift Lead 
• Request and collect relevant fees for use of service 
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary 
• Communicate professionally at all times with guests, client, and teammates. 

Skills, Knowledge and Expertise

• At least 18 years of age  
• Valid driver’s license 
• Ability to operate manual transmission vehicles (stick shift) 
• Excellent customer service and communication skills 
• Ability to verbally communicate with guests 
• Acceptable driving record and motor vehicle report (MVR) 
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments 
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot 
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred 

Benefits