Outsource Service Coordinator from Volt
NASHUA, NH 03063
About the Job
Build your future with Volt!
Volt is immediately hiring for a Outsource Service Coordinator at Nashua, NH.
As a Outsource Service Coordinator, you will:
Schedule: Monday-Friday 8 am – 5 pm
The Ideal Candidate will have:
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is immediately hiring for a Outsource Service Coordinator at Nashua, NH.
As a Outsource Service Coordinator, you will:
- Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
- Provide Quotation of outsource prices to customers via Sales system.
- Manage daily prioritization of Customer’s orders and communicate status.
- Answer daily queries of customers and manage escalations.
- Process Customer’s new requests and ensure work is managed in a timely manner by:
- Triggering release of Service Orders to our suppliers for Outsource work
- Partner with logistics to physically verify the units are progressing per the process
- Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
- Verify physical receipt or validate other physical processing steps for outsourced work
- Update internal system notes for individual jobs with accuracy and clarity.
- To follow quality procedures to log certificates onto the internal system for auditing purpose.
- Support Outsource on-site duties on a day-to-day basis with prompt support including - Quality processing for calibrated assets.
- Physical Inspection of Assets post calibration. Review measurement reports and compare to appropriate online tools.
- Assure data is accurate and engage technicians as needed. Sticker units with calibration sticker and calibration void stickers as appropriate.
- Pair unit with correct certificate and data. Use customer guide when appropriate for processing assets.
- Daily updates in shared Excel spread sheet for priority customer.
- General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
- Utilize tools to activate request Work Orders for 3rd party (multi-vendor) supplier.
- Trigger Request for Quotes. Generate Service Request Form (SRF). Coordinate SRF and Quote, verify all data and submit to supplier.
- Email Supplier for updates. Inform teams as needed with updates. Record all information in appropriate tools.
- Generate internal procurement requests for multiple support teams. Submit internal purchase requests for multiple teams as needed.
- Follow all guidelines for purchases as per policy. Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
Schedule: Monday-Friday 8 am – 5 pm
The Ideal Candidate will have:
- Candidate with experience as customer service facing who has experience with procurement.
- 2-3 years of procurement experience required.
- Data Entry, MS Office, Excellent Communication Skills, Phone skills, lifting 50 lbs.
- High school Diploma/ GED.
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary
$25 - $26.50 per hour