Outside Service Technician - Innovative Solutions CRTE Corp

Key Responsibilities

Equipment Installation and Maintenance

• Install, calibrate, and perform preventative maintenance on automotive repair equipment.
  
• Diagnose and troubleshoot equipment issues, replacing faulty components as needed.
  
• Conduct safety inspections to ensure compliance with technical standards and specifications.
  

Customer Engagement and Support

• Actively listen to customers' technical concerns, providing clear and effective solutions.
  
• Deliver timely, professional responses to inquiries, ensuring a seamless customer experience.
  
• Offer on-site training and guidance to customers on proper equipment use and maintenance.
  

Technical Expertise

• Exhibit strong hands-on skills in diagnosing and repairing advanced collision repair equipment.
  
• Collaborate with internal teams on complex cases requiring additional analysis or resources.
  

Documentation and Reporting

• Maintain accurate records of all service activities, including diagnostics, repairs, and parts used.
  
• Prepare detailed reports for customers and management to ensure transparency and accountability.
  

Requirements

Required Qualifications

Technical Expertise

• Strong knowledge of collision repair equipment, such as welders, frame racks, and rivet guns.
  
• Proficient in reading and interpreting technical manuals, schematics, and wiring diagrams.
  
• Familiarity with welding techniques (e.g., MIG, TIG) and adherence to safety standards.
  

Experience

• 3+ years of hands-on experience in a technician role, ideally within the collision repair industry.
  
• Proven skills in mechanical and electrical troubleshooting and repair.
  

Customer Service Skills

• Exceptional communication and interpersonal skills, with the ability to explain complex technical issues clearly.
  
• A commitment to customer satisfaction and building long-term relationships.
  

Additional Requirements

• Valid driver’s license with a clean driving record for travel to customer locations.
  
• Physical capability to lift and move equipment weighing up to 50 lbs.
  
• Availability to travel within the region for service appointments.
  

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Preferred Qualifications

• Certifications in welding, electrical repair, or relevant automotive technologies.
  
• Experience delivering technical training to customers or internal teams.
  

Benefits

Benefits:

• Competitive salary based on experience.
  
• Health insurance.
  
• 401K
  
• Opportunities for advancement and professional development.
  

Required Qualifications Technical Expertise Strong knowledge of collision repair equipment, such as welders, frame racks, and rivet guns. Proficient in reading and interpreting technical manuals, schematics, and wiring diagrams. Familiarity with welding techniques (e.g., MIG, TIG) and adherence to safety standards. Experience 3+ years of hands-on experience in a technician role, ideally within the collision repair industry. Proven skills in mechanical and electrical troubleshooting and repair. Customer Service Skills Exceptional communication and interpersonal skills, with the ability to explain complex technical issues clearly. A commitment to customer satisfaction and building long-term relationships. Additional Requirements Valid driver’s license with a clean driving record for travel to customer locations. Physical capability to lift and move equipment weighing up to 50 lbs. Availability to travel within the region for service appointments. Preferred Qualifications Certifications in welding, electrical repair, or relevant automotive technologies. Experience delivering technical training to customers or internal teams.