Outreach Coordinator - MASON TRANSIT AUTHORITY

AMAZING WORKS HERE!

WHO WE ARE

Mason County Public Transportation Benefit Area, doing business as Mason Transit Authority (MTA), is a Public Transportation Benefit Area (PTBA) Authority, authorized in Chapter 36.57A RCW, located in Mason County, Washington. The service was approved by Mason County voters in November 1991, and MTA began providing public transportation in December 1992. The service area is all of Mason County, where road access is available, with connections to adjacent counties.

WHAT WE DO

MTA transportation services consist of Fixed Route local and regional deviated fixed routes, Worker/Driver commuter service to Puget Sound Naval Shipyard (PSNS) and Demand Response. These services are provided with diesel and hybrid 35' transit buses, cutaways, and vans. MTA is currently exploring alternatively fueled vehicles such as propane, hydrogen, and electric. Facilities include Johns Prairie maintenance base, the downtown Shelton Transit-Community Center, and a Belfair park and ride complex. MTA supports a network of park and ride facilities that are located throughout the County by managing and providing routine maintenance for locations owned by Washington State Department of Transportation (WSDOT), the County or others.

OUR MISSION

We provide transportation choices that connect people, jobs, and community, increasing the quality of life in Mason County.

Overview:

Under the direction of the Operations Manager, the Mason Transit Authority's (MTA) Outreach Coordinator position is primarily responsible for implementing community outreach, marketing, special events, and public involvement activities of the agency. This includes planning and coordination with a variety of external groups individuals and agencies and requires regular participation in outreach events. The Outreach Coordinator assists with the development of marketing, public notices, and rider information and keeps the MTA website current. This position requires the ability to effectively communicate with strong writing and public speaking skills, and be highly organized with a critical thinking and creativity skillset. The assignment of specific duties to the Outreach Coordinator will vary depending on the Agency's business needs and individuals' expertise and skill sets.

• Outreach Coordinator Salary Range: $26.56 - $36.13 per hour DOQ, Non-Exempt subject to FLSA requirements.

Comprehensive benefits package includes: Mason Transit Authority offers an excellent benefit package which includes 95% employer paid Medical/Dental/Vision for employee and dependents, life, optional additional life, long-term disability, EAP, 11 paid holidays, vacation accruals based on years of service that begin at 3.69 hours per pay period (12 days per year), additional 1.69 hours of paid sick leave per pay period in addition to the required WA Paid Sick leave (total 12 days per year), two (2) 8 hour personal days per calendar year, three (3) days of bereavement leave per loss of immediate family member, Washington State Public Employees Retirement System (PERS) plan options, and optional Deferred Income (IRS 457 plans) retirement plans. In addition, position is eligible per permitting circumstances inclement weather pay, meeting and training pay, and education assistance.

Position is open until filled with a first review of applications on January 24th. Interview process will include a required 5-10 minute mock presentation on MTA services available.

Supervision received from: Operations Manager

Supervision exercised over: N/A

ESSENTIAL DUTIES:

• Provide presentations and represent MTA's interest to various public, private, and community groups as necessary/requested.
• Provide travel training to individuals and groups. Teach community members how to use public transit to meet their needs, including transfers to neighboring communities.
• Work with the Operations Manager to coordinate Agency public relations efforts with the media and community.
• Implement MTA's Special Event Service Policy. Coordinate with event applicants, Operations Staff, and drivers before, during and after the event.
• Assist with writing, editing, and design of internal and external publications, MTA website, PowerPoint presentations and other visual aids. Ensure all are in ADA formats as required
• Monitor posted information of MTAs services for currency and accuracy on vehicles, in shelters, and on web sites.
• Coordinate inventory and tracking of brochure and promotional items and fulfil requests.
• Represent MTA at various community organized events such as fairs, expos, and outreach events.
• Assist in procurement of promotional and outreach items for community outreach events.
• Gather and assemble outreach data/statistics for monitoring and reporting purposes.
• Participates in development and preparation of providing statistics for transit related reports and documentation. Maintain records and reports as required by the Operations Manager.
• Participate in WSTA marketing, advertising or outreach committees.
• Contribute to the goals and objectives of the Operations Team, to include formulation and implementation of operational policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service budgetary and customer satisfaction standards. Recommend changes as warranted.
• Assist the Service Review Committee with service development.

OTHER DUTIES:

• Develop transit-related outreach programs and public education/awareness materials for all MTA services.
• Assist with ridership surveys and other outreach to riders as requested.
• Perform duties in support of ongoing and special projects.
• Serve on MTA committees, task forces and other work groups.
• Perform other duties as assigned and any duties of a similar nature or level needed to make MTA an outstanding transit agency.
• Assist with uniform purchases and delivery for drivers and supervisors in consultation with the Operations Manager.
• Travel with wheelchair lift equipped van to community groups or individuals in order to provide travel training on-site, or coordinate with Operations for coaches if required

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of: Mason County and surrounding geographic areas; transportation services and schedules provided by Mason Transit Authority and neighboring transportation providers; record-keeping techniques; and general safety standards and practices.

Skill in: using a computer and related software applications, especially Outlook, PowerPoint and Excel; completing assigned work within prescribed timelines; communicating effectively both orally and in writing; establishing and maintaining cooperative and effective working relationships with others; maintaining records; and analyzing situations effectively and adopting appropriate courses of action.

Ability to: multi-task and respond appropriately and effectively in emergency and hectic situations; provide excellent customer service; work independently; operate standard office machines and equipment (copy machine, adding machine, fax and PC) changing ribbons, paper and tapes as needed, operate a motor vehicle in accordance with traffic laws, ordinances and rules; tactfully and courteously meet and assist the public; promote good passenger relations; maintain a clean, neat appearance and pleasant disposition; and make sound judgments in a crisis situation; read, interpret and follow written policies and instructions; work and communicate effectively with representatives from other agencies/districts, and representatives of neighborhood, civic, business, and other groups; apply risk management practices at all levels of problem solving; maintain confidentiality and work with sensitive situations and information; develop effective work plans, goals and objectives; communicate effectively both orally and in writing; prepare and deliver oral presentations; and establish and maintain effective and cooperative working relationships with others.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent.
• Excellent communication skills – both verbal and written.
• One-year customer service experience.

PREFERRED QUALIFICATIONS:

• Associate Degree in Business, Management, Transportation, or related field.
• Bi-lingual in Spanish.
• One (1) year of experience in providing transportation services.
• Intermediate computer skills in Microsoft Office applications; understanding of the use and software applications to perform the job efficiently.
• Experience in multi-tasking, managing short deadlines and working independently in a fast-paced environment with strong attention to details.

SPECIAL REQUIREMENTS:

• General knowledge of Mason County geographical area.
• Must be available to work a variety of schedules, including holidays, days, nights, and/or weekends. Shifts vary in length and will be assigned to meet business needs.
• Ability to be sensitive to a diverse group of individuals, including the elderly and persons with disabilities.
• Must be able to work around unsupervised children under the age of 18, or other vulnerable persons.

WORKING CONDITIONS:

The work environment and physical requirements described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

Duties are performed in both indoor and outdoor environments. Work is performed sitting at a computer, at a desk, or sitting, driving a vehicle, or in a public outreach setting. While outdoors, subject to adverse weather/traffic conditions, diesel fumes, equipment noises, also subject to potential contact with verbally or physically abusive individuals.

Physical Requirements:

• This position requires the incumbent to work indoors in an office environment.
• This position requires sitting for extended periods of time and frequent (75% or more) use of hands, talking and listening to others in person, on the computer and phone or over the radio to accomplish work.
• This position requires occasional bending, kneeling, lifting up to 40 pounds, carrying, pushing, pulling and reaching.
• Able to walk, reach, push, pull, grasp, and talk.
• Able to sit for extended periods of time.
• Able to work in hot or cold weather with different quality degrees of vehicle air conditioning or heating systems.

The job duties as defined are an accurate reflection of the work to be performed by this position.

This Summary Job Description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and requirements of the job change.

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job; it is intended to be an accurate reflection of those principal job elements essential for making fair pay decisions about this job. Mason Transit Authority is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veterans status, disability status, sexual orientation, or any other basis prohibited by federal, state, or local law.

Mason Transit Authority follows the requirements of the "Fair Chance Act," RCW 49. We will not inquire about prior arrests and convictions until after we determine an applicant is otherwise qualified for the position for which the applicant applied, except as allowed under RCW 49. There are specific exemptions for applicants working with children under 18 years of age, or vulnerable persons, certain financial institutions, law enforcement, and volunteers.

MTA is a drug and alcohol-free workplace.

Please let Mason Transit Authority know if you need accommodations in order to participate in the application process.

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Compensation details: 26.56-36.13 Hourly Wage

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