Outlets Manager - The Belgrove

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. 

We are currently looking for an Outlets Manager to create and set standards, maintaining them to the highest level.  S/he is responsible for the smooth operation of the department; optimizes the use of materials and manpower, thereby maximizing revenue and guest satisfaction. 

MAIN DUTIES 

• Manage and direct activities of all FOH Staff and In-Room Dining. 

• Primary management of the daily floor operation  

• Manage restaurant floor during service to ensure the highest delivery of guest service. 

• Recruit and train FOH staff members.  

• Establish specific goals and standards of performance management principles and practices to fully maximize productivity of FOH staff members.  

• Coach, counsel, and discipline FOH staff members. 

• Ensure that all FOH Staff receive appropriate rest periods and meal periods. 

• Create and deliver performance reviews for FOH staff members according to company schedule.  

• Research new developments in the field to incorporate into food and beverage menus. 

• Represent the hotel in the community and demonstrate position of leadership.  

• Foster and maintain relationships with distributors and purveyors. 

• Direct and manage guest recovery opportunities.  

• Serve as liaison between FOH Staff and BOH Leadership.  

• Lead daily pre-shift meeting at start of shift.  

• Work closely with Director of Food & Beverage in meeting and/or exceeding monthly budgetary goals as it relates to revenue and cost percentages to include labor.    

• Represent hotel as Manager on Duty in the absence of Rooms Management. 

• Attend and participate in weekly Leadership Meeting with all managers. 

• Bachelor’s degree (B.A.) from four-year college or university; two to three years related experience and/or training; or equivalent combination of education and experience 

• Ability to work a flexible schedule including evenings, weekends, and holidays 

• Excellent communications skills: verbal and nonverbal 

• Excellent organization skills 

• Wine, beer, and liquor knowledge 

• Expansive food knowledge 

• Excellent palate 

• Ability to manage, direct, schedule, supervise, and discipline employees 

• Excellent attention to detail 

• Ability to prioritize 

• Ability to research new techniques and trends in the industry 

• Ability to work in a fast-paced environment and work under pressure 

• Ability to follow written and verbal instructions 

• Ability to work independently, autonomously and without supervision 

• Excellent people skills 

• Ability to multi-task and delegate 

• Excellent creative skills 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public 

• Ability to read body language and situations to create positive outcomes 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals