Outlet Assistant Store Manager - Morgan Memorial Goodwill Industries, Inc.

Outlet Assistant Store Manager

Bilingual

Full Time

Location: Roxbury

SUMMARY: 

The Assistant Manager, Outlet provides overall direction and leadership for the Outlet store. Responsible for the management, and supervision of team within established budgets and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the essential duties required of the Assistant Manager, Outlet:

• Responsible for the day to day operation of the Outlet.
• Directs the rotation of bins/goods in the Outlet store in order to meet allocation targets.
• Accountable for achieving revenue goals, operating within budget and loss prevention.
• Responsible for cash management including reconciling cash receipts.
• Provides direction and supervision to staff, assuring the Outlet operates effectively, that activities are coordinated and team works collaboratively with other departments in the DC.
• Uses space and storage in the distribution center efficiently and operate with a clearly defined floor plan that is consistently monitored and reset to standards.
• Monitors inventory of supplies.
• Assures compliance with the Consumer Product Safety Commission (CPSC).
• Responsible for ensuring proper identification and removal of hazardous material to designated site.
• Opens and closes the store at the proper times and performs mid-shift duties
• Trains, coaches staff. Provides performance feedback to Store Manager.
• Completes weekly/daily sales reports, upkeeps inventory, orders stock, maintains sales log, processes staff payroll, schedules personnel, and tallies money daily.
• Manages customer complaints regarding salespeople, merchandise and/or store policy in a tactful and efficient manner.
• Performs work activities of subordinates,

• Collaborates with other departments.
• Assigns and maintains work schedules that ensures availability of staff to meet the business needs. Provides coverage as needed.
• Attends training opportunities that enhance job related skills.
• Exercises discretion, confidentiality, and sensitivity.
• Performs duties in accordance with Goodwill’s standard policies and procedures.
• Other duties as assigned.

LEVEL OF RESPONSIBILITY

• Employee requires little supervision. Work is not regularly reviewed by a supervisor.

• Employee exercises discretion within area of responsibility.
• Employee advises others within the organization on matters within area of expertise.

SUPERVISORY RESPONSIBILITIES

• Oversees the work of others within department.
• Provides staff performance feedback to supervisor.
• Recommends hires/terminations.

QUALIFICATION REQUIREMENTS:

• High School diploma, GED or equivalent.
• A minimum of three (3) years’ sales/retail store experience with at least two (2) years supervising staff.
• Ability to lead a team and promote a team environment working effectively and collaboratively to achieve goals.
• Must be able to work with a diverse group of customers and staff, and with individuals with disabilities.
• Oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Experience with Microsoft Office.
• Bilingual (esp. Spanish, Haitian Creole) a plus.
• Satisfactory results of all required background checks.

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those an Assistant Manager – Outlet Store encounters while performing the essential functions of this job.

Physical Demands/Efforts

• The employee is frequently required to stand for long periods of time and walk. 
• May require stooping, kneeling, crouching, reaching, and crawling.

• Utilizes finger dexterity to perform computer operations, handle or feel objects, tools, or controls.
• The employee must occasionally lift and/or move up to 50 pounds, or push/pull up to 250 pounds.

Mental & Visual Demands

• Significant level of mental concentration required to manage multiple complex tasks.
• Work requires frequent visual effort for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. 

Work Environment and Hazards

• Working environment is typical of a warehouse setting and the noise level is usually moderate to noisy, but may at times be loud.
• Exposure to dust hazards that require the exercise of caution with little likelihood of injury.

AMERICANS WITH DISABILITIES ACT

Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

     This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.