Outbounds Manager at Confidential company

Title: Outbounds Manager

Location: Will work between Multi-Facilities (Carson, Commerce, Rancho Dominguez)

Compensation:

• Hourly pay starting at $24-$26.00 PH (DOE)
• Bonus plan after six months of employment
• Paid
• Vacation
• Holidays
• Sick pay
• Health care with a $275 monthly contribution
• Eye
• Dental
• Life Insurance
• Health Care
• $65 monthly cell phone allowance
• The company provides laptops and other IT-related equipment.
• Transfer to company payroll after agency hours have been completed.

Role Description:

The Outbounds Manager role monitors all outbounds operational flows against pre-set SOP and develops best practices to improve our operations. They will manage staff, foster a positive work environment, and drive operational compliance through KPI enforcement and process improvement. The successful candidate will have a firsthand approach and be committed to our business's expansion and success, increasing productivity and enabling operational target achievements.

General Responsibilities:

• Oversee day-to-day outbound operations with flexible availability to support late shifts and weekends.
• Responsible for our operational performance KPIs. Identify and track key-level metrics.
• Ensure our operations follow established standard operating procedures published by the executive and leadership team.
• Hire, train, coach, and motivate employees. You will also be responsible for setting and managing the team’s goals.
• Be a key member of our facility supervision team
• Must have relevant prior work experience as a receiving supervisor.
• Shift audit responsibilities.(not limited to)
• Outbounds
• Pallet building and wrapping
• Vendor compliance
• Safety
• MHE operations

Skills:

• Prior experience in outbounds (B2B and ECOM flows) and operational excellence
• Proficiency in systems, emails, and computer software
• Outbounds metric report understanding
• Familiarity with modern warehousing practices and methods of operations.
• Excellent organizational, management, and communication skills
• Ability to train and mentor others.
• Can hold and handle productive pre-shift staff meetings.
• High School Degree
• Min 3-5+ years in a similar role.
• Min 3-5+ years in a management position
• Prior experience in problem management and resolution.
• Has prior experience working within a growing leadership team
• Knowledge of WMS scanning applications
• Extensive vendor compliance knowledge and understanding.

Notes:

• Can stand for extended periods.
• Can lift 25-50 LBS.
• Reliable transportation
• Bi-lingual is necessary.
• Looking for a long-term opportunity with job growth
• The position reports directly to each facility operations manager