Outbound Sales Development Representative - Empower Pharmacy

Position Summary:

The Outbound Sales Development Representative identifies and researches potential prospects that result in filling the opportunity pipeline for both the Inside and Field Sales Representatives (Clinical Liaisons.) The Outbound Sales Development Representative operates from within the Inside Sales Team and is trained to identify, contact, fully qualify, and generate Sales Accepted Leads (SAL’s,) in the form of creating Meetings. Thisrole uses their proficiency skills and prospecting tools and techniques to connect and with key clinical decision makers. The Outbound Sales Development Representative possesses detailed knowledge of processes, products, strong tactics in objection handling and internal, pharmacy protocols. This role is also responsible for accurately communicating this information to clinics. The Outbound Sales Development Representative also plans marketing and calling campaigns designed to provideimportant information to existing and potential accounts. The Outbound Sales Development Representative is an expert in data mining, online research, and identifying contacts and potential client partnerships, helping the Empower Sales organization increase revenue. 

Duties and Responsibilities:

• Possesses detailed product and compounding knowledge
• Remains up to date on new products and regulatory changes
• Executes online research
• Searches, locates, and identifies potential prospects to generate a Market Qualified Lead (MQL,) using information channels such as social media, internet research, and prospecting software, such as Sales Navigator and Zoominfo
• Utilizes digital and prospecting tool expertise to identify contacts, clinic knowledge, customer “triggers,” and determines best means for initial contact
• Initiates contact and quickly identifies key decision makers to introduce company’s products and services while leveraging company benefits
• Enters all data and new leads into Salesforce CRM
• Updates each CRM profile with detailed and accurate information as it is discovered
• Collaborates with both the Inside and Field Clinical Liaison’s to support sales activity that results in opportunity generation via drop-in’s, additional scheduled meetings while Clinical Liaisons are in the Field and support the organization of Lunch and Learns
• Ensures that all cadence touch points (calls, emails, and text,) are executed on-time and within the outbound cadence structure for each Outbound lead
• Supports conference and lead list entry into the Salesforce CRM
• Maintains a high standard of professionalism in their verbal and written communications
• Follows established sales operating procedures and best practices
• Executes mass communication campaigns and maintains a follow up schedule until each lead is contacted within the scope of the defined cadence structure
• Follows all sales processes to ensure effective Sales Operations
• Always communicates facts and never makes invalidated claims
• Participates in all SDR Sales trainings and meetings based on product knowledge, development opportunities, review team metrics and sales/process changes
• Meets and exceeds all KPI’s related to calls, scheduled meetings, and lead generation requirements to meet and exceed all Sales objectives and financial goals
• Performs other duties as assigned

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. 

Knowledge and Skills:

• Excellent attention to detail and have a high-level of accuracy. 
• Expectation of mature, work behavior. 
• Accurately pronounce medical and pharmaceutical terminology. 
• Ability to prioritize and meet deadlines on-time. 
• Impeccable time management skills. 
• Excellent interpersonal skills, ability to communicate effectively (orally and in writing) with all levels of management and customers. 
• Excellent phone etiquette. 
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook. 
• Excellent organization, prioritization skills and the ability to multitask. 
• Ability to provideaccurate and efficient customer service under pressure of constant deadlines.  
• Ability to work in both a home office and work office setting. 
• Adaptive to change and deadlines. 
• Must possess problem solving skills. 
• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Resourcefulness: Secures and deploys resources effectively and efficiently
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

 

Key Competencies

 

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. 
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. 
• Resourcefulness: Secures and deploys resources effectively and efficiently. 
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. 
• Ensures Accountability: Holds self and other accountable to meet commitment. 
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. 
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Experience and Qualifications:

• Requires a high school diploma or equivalent and 1-2 years of related experience. 
• Associate or bachelor’s degree preferred. 
• Bilingual preferred. 
• Salesforce and Salesforce reporting experience preferred. 
• Sales Navigator and Zoominfoexperience preferred. 

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
• Critical Illness: Protect your finances from the expenses of a serious health issue
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
• Legal Services: Access professional legal assistance to address concerns confidently
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
• Pet Insurance: Care for your furry family members with our pet insurance coverage
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being