Orthodontic Financial Coordinator - Arch Dental

At Novick Orthodontics, smiles are crafted to last a lifetime. Under the guidance of Dr. Darshana Novick, the committed team is united by a passion for improving oral health and transforming lives. The practice is known for its inviting atmosphere, ensuring every patient feels like part of the family. Presently, they seek a full-time team member to join their exceptional group. Below, details about this exciting opportunity are provided:

Benefits for the Orthodontic Financial Coordinator:

• Health insurance

• 401(k)/IRA retirement plan

• Paid time off

• Paid vacation days

• Paid holidays

• CE credit reimbursement

• Uniform reimbursement

Schedule for the Orthodontic Financial Coordinator:

• Monday: 9:30AM-6:00PM

• Tuesday: 11:00AM-7:00PM

• Wednesday: 7:30AM-3:00PM (non-patient days)

• Thursday: 9:30AM-6:00PM

• Friday: 9:30AM-1:00PM (Every other week)

Responsibilities and Requirements of the Orthodontic Financial Coordinator:

• Dental experience required.

• Dolphin experience preferred.

• Oversee Reception area during patient presence.

• Answer incoming phone calls in a professional and helpful manner.

• Confirm appointments with patients via phone call, email, and text message.

• Provide guidance to the patient during the check-in and check-out process.

• Follow up with patients after coming in for their appointment.

• Handle new patient calls and referrals from dentists.

• Handle claim creation, AR, deposits, and EOD/EOM reconciliation.

• Verify insurance coverage and estimate patient costs.

• Generate and manage patient invoices efficiently.

• Code procedures for maximum reimbursement.

• Post payments, reconcile accounts, and provide financial counseling.

• Communicate effectively with patients regarding billing inquiries.

• Maintain accurate records, ensuring compliance with regulations.

• Manage accounts receivable to minimize outstanding patient balances.

• Stay updated on industry regulations through ongoing education.

• Actively participate in staff and committee meetings.

• Assist with additional tasks assigned by the doctor.

• Foster a cohesive team environment with trust and respect.

• Monitor email inbox and track patient reports.

• Possess strong interpersonal and customer service skills.