Original Skiff Lead Server - Hilton Burlington

The FOH is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the team. This position is a for team members interested in expanding their skills and impacting our business.This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, executing side work, professionalism and excitement about our shared vision of the property. The goal is a restaurant system that cleans, organizes, preps, and communicates well as it operates. A critically important responsibility of the position is to be a cohesive part of a team, on the floor and in the service stations to set the tone and maintain momentum. Execute quality shifts and great guest experiences. Most importantly, HAVE FUN AND LEARN FROM YOUR PEERS!

QUALIFICATIONS AND RESPONSIBILITIES:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Pre/Post shift cleaning and organization to ensure a smooth service
• Proper, positive, and timely Compass Meeting participation in cooperation with the Manager or GM.
• Timely and informative Shift Notes with critique of the shift and critical notes for tomorrow.
• Engage in shifts with positivity, momentum, and focus that result in magic and memories.
• Cultivate positive guest experience from host stand / initial welcome, steps of service, quality food and drink, recognition, and a gracious goodbye.
• Consistently support our culture of teamwork and act as a harmonizing influence by maintaining quality relationships with co-workers.
• Promotes proper communication, sharing of ideas, cooperation, consensus building, and problem solving any issue within the restaurant.
•  Assist in training if asked and support a team of hospitality hearted professionals as a peer and example setter. Focus on exemplifying the following every shift:
• Policies and procedures
• Story Worth Living, Why, How, and What
• Service standards and product knowledge
• Expectations for cleanliness, organization, and attention to detail
• Actively participates in an environment of constant, open, and collaborative communication, and improvement that leads to a proactive, prepared, and successful business machine.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.
• Be familiar with the organization of the restaurant and know the function of each job position.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Clear clean and reset tables as needed.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked tidy and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan