Original Skiff Bar Supervisor - Hilton Burlington

The Bar Shift Leader is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the bar and restaurant team. The Shift Leader is responsible for maintaining a frontline service position as part of the tip pool while also setting the pace and holding responsibility to improve the participation and engagement of the bar team in addition to or in the absence of the Bar Manager. This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, monitoring side work, and bringing closure to shifts. This position is focused on improving communication, pushing the bar staff to embrace new expectations of bar communication log, opening / closing duties, cleaning projects, perishable bar prep, and creating a better overall team effort to maintain the operating function of the bar. The goal is a bar system that cleans, organizes, preps, and communicates well as it operates. The Shift Leader assists the Bar Manager in specific operational duties before, during, and after the shift.

QUALIFICATIONS AND JOB RESPONSIBILITIES:

• High School diploma,  or equivalent is required.
• Three to six months related experience; or equivalent combination of training and experience; supervisory experience desired.
• Must be Tips Certified (Responsible Alcohol Serving) and hold a food sanitation license.
• Set example for shift notes / logbook use for bar staff
• Set example for monitoring and proactive communication for perishable prep and supplies
• Set example for better participation in prep / par levels of perishable prep, garnish, mixers, etc
• Set example for open / close / daily / periodic cleaning checklists
• Collaboration on cocktail swaps, recipes, bartender, and staff training for swaps
• Cocktail well drainage system cleaning & maintenance
• Draft beer system line cleaning & maintenance collaboration with MOD
• Draft system faucets / coupler deep clean and disinfection
• Partner with Bar Manager on bulk prep of garnishes, syrups, mixes, tinctures
• Participate in new bartender training as directed by Bar manager
• Participation in new server training as directed by GM and Bar Manager
• Participate in ongoing beverage knowledge, updates, and counts for Compass Meeting
• Assist with Liquor pick-up / stocking
• Additional Compensation
• Additional $2 per hour for all bar or server shifts while in the tip pool
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written.
• Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Presents menu answers questions and take beverage orders.
• Computes bill and accepts payment; tracks sales receipts.
• Inventories beverage supplies and equipment weekly and order supplies as needed.
• Ensures all temp logs and waste logs are maintained daily.
• Ensures tips are reported properly for tax processing.
• Supervises bistro staff including training new hires creating schedules monitoring and communicating with staff
• Other duties as assigned.

Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan