Organizational Change-Management Lead at Creative Information Technology, Inc

Falls Church, VA 22043

About the Job

	Organizational Change-Management Lead– Hybrid –Baltimore, MD
About us	Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities.
Role and Responsibilities	The Organizational Change Manager will focus on establishing the readiness of our internal and external stakeholders within a structured process framework, including, but not limited to, changes to business processes, systems, and technologies. Create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustainable behavior change. Determine and evaluate the change impacts and organizational readiness to limit potential risk. Conduct post-implementation reviews to assess the decisions and performance related to the change request. Conduct survey assessments to identify potential risks. Develop a tailored strategy, training, and communication plan. Develop a set of actionable and targeted change management plans including a communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan. Facilitate focus groups to discuss bottlenecks hindering adoption and establish a mitigation plan. Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success. Utilize interactive dashboards and reports to visualize and trend adoption metrics. Measure the success of change and provide lessons learned. Identify potential personnel risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns. Understand the client's organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the client. Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
Minimum Qualification	Overall 12+ years of experience and minimum of 5 years of experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness. Exceptional written and oral communication skills, able to synthesize information and tailor communication style and content for a variety of audiences. Large-scale system deployment experience within a healthcare organization. Demonstrated experience conducting meetings and making presentations. Proactive self-starter; effective in both team settings and as an individual contributor. Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can do" attitude, and a results-driven commitment to success. Strong analytical and critical thinking skills. Experience using Microsoft Office applications. Ability to work independently and manage work to a defined schedule. Comfortable and confident in presenting to both front-line employees and executives.
	Prosci or other Change-Management certification a plus. Previous experience with large-scale, technology-related change.