Organization Effectiveness Lead, Training Operations - Humana
Boston, MA
About the Job
Become a part of our caring community and help us put health first
We are seeking a dynamic and experienced professional to lead our training programs, intake process, and process improvement initiatives while leveraging data analytics to drive decision-making and strategy. The ideal candidate will have a strong background in program management, instructional design, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training programs, ensuring alignment with organizational goals and learner needs through effective use of data. Additionally, this person will lead team members to drive the day-to-day process of programs, projects and/or tools to keep various levels of management informed of project status and health, manage all logistical and implementation support associated with programs and define and measure post-implementation results to determine ROI as well as internal customer and employee satisfaction.
Key Responsibilities:
1. Training Program Oversight:
• Manage the design, development, and delivery of comprehensive training programs across multiple disciplines.
• Partner with subject matter experts to ensure training content is accurate, engaging, and aligned with business objectives.
• Evaluate the effectiveness of training programs using metrics and feedback, and implement improvements as needed.
2. Intake Process Management:
• Oversee and refine the intake process for training requests and program development.
• Collaborate with stakeholders to identify training needs, prioritize projects, and allocate resources effectively.
• Establish and maintain clear communication channels with internal and external partners.
3. Process Improvement:
• Analyze existing training and intake processes to identify inefficiencies and areas for improvement.
• Develop and implement process enhancements to streamline operations, improve learner experiences, and increase program impact.
• Stay informed about industry best practices and emerging trends to inform process innovations.
4. Data Analytics and Reporting:
• Collect, analyze, and interpret data related to training effectiveness, learner engagement, and operational efficiency.
• Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders.
• Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives.
• Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement.
5. Leadership and Collaboration:
• Lead a team of training professionals, providing mentorship, guidance, and performance management.
• Foster a collaborative environment to promote knowledge sharing and innovation within the team.
• Act as the primary point of contact for senior leadership regarding training program updates, data analytics, and process improvement initiatives.
Use your skills to make an impact
Required Qualifications:
+ Bachelor’s degree in education, training, organizational development, data analytics, or a related field (Master’s preferred).
+ 5+ years of experience in training program management, instructional design, and/or facilitation
+ 2+ years of experience leading a team
+ Proven track record in process improvement, program development, and data analytics.
+ Strong leadership skills with experience managing teams.
+ Excellent communication, analytical, and problem-solving skills.
+ Proficiency in training technologies and tools (e.g., LMS platforms, eLearning development software
+ Expertise in program management technologies and tools (e.g. MS Project
Preferred Qualifications:
+ PMP certification is a plus.
+ Expertise in data analytics tools (e.g., Excel, Tableau, Power BI) and familiarity with statistical analysis techniques.
+ Experience with data-driven decision-making and change management.
Key Competencies:
Strategic thinking and ability to manage multiple priorities
Strong interpersonal skills to collaborate effectively with diverse stakeholders.
A passion for continuous learning, data-driven insights, and improvement.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-05-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
We are seeking a dynamic and experienced professional to lead our training programs, intake process, and process improvement initiatives while leveraging data analytics to drive decision-making and strategy. The ideal candidate will have a strong background in program management, instructional design, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training programs, ensuring alignment with organizational goals and learner needs through effective use of data. Additionally, this person will lead team members to drive the day-to-day process of programs, projects and/or tools to keep various levels of management informed of project status and health, manage all logistical and implementation support associated with programs and define and measure post-implementation results to determine ROI as well as internal customer and employee satisfaction.
Key Responsibilities:
1. Training Program Oversight:
• Manage the design, development, and delivery of comprehensive training programs across multiple disciplines.
• Partner with subject matter experts to ensure training content is accurate, engaging, and aligned with business objectives.
• Evaluate the effectiveness of training programs using metrics and feedback, and implement improvements as needed.
2. Intake Process Management:
• Oversee and refine the intake process for training requests and program development.
• Collaborate with stakeholders to identify training needs, prioritize projects, and allocate resources effectively.
• Establish and maintain clear communication channels with internal and external partners.
3. Process Improvement:
• Analyze existing training and intake processes to identify inefficiencies and areas for improvement.
• Develop and implement process enhancements to streamline operations, improve learner experiences, and increase program impact.
• Stay informed about industry best practices and emerging trends to inform process innovations.
4. Data Analytics and Reporting:
• Collect, analyze, and interpret data related to training effectiveness, learner engagement, and operational efficiency.
• Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders.
• Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives.
• Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement.
5. Leadership and Collaboration:
• Lead a team of training professionals, providing mentorship, guidance, and performance management.
• Foster a collaborative environment to promote knowledge sharing and innovation within the team.
• Act as the primary point of contact for senior leadership regarding training program updates, data analytics, and process improvement initiatives.
Use your skills to make an impact
Required Qualifications:
+ Bachelor’s degree in education, training, organizational development, data analytics, or a related field (Master’s preferred).
+ 5+ years of experience in training program management, instructional design, and/or facilitation
+ 2+ years of experience leading a team
+ Proven track record in process improvement, program development, and data analytics.
+ Strong leadership skills with experience managing teams.
+ Excellent communication, analytical, and problem-solving skills.
+ Proficiency in training technologies and tools (e.g., LMS platforms, eLearning development software
+ Expertise in program management technologies and tools (e.g. MS Project
Preferred Qualifications:
+ PMP certification is a plus.
+ Expertise in data analytics tools (e.g., Excel, Tableau, Power BI) and familiarity with statistical analysis techniques.
+ Experience with data-driven decision-making and change management.
Key Competencies:
Strategic thinking and ability to manage multiple priorities
Strong interpersonal skills to collaborate effectively with diverse stakeholders.
A passion for continuous learning, data-driven insights, and improvement.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-05-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana