Orders Team Support Specialist - Medcure, Inc.

Job Summary:

The Orders Team Support Specialist works with Customers, Business Development, Laboratory, Quality and other

functional groups as required to ensure orders are transacted accurately, in a timely manner, comply with order

processing guidelines, contractual and financial compliance. The Orders Team Support Specialist will be

experienced in a high complexity order processing environment, possess a strong understanding of cross functional

impacts of transactions, and be flexible and solution-oriented. We are looking for passionate people

who have strong analytical, written and verbal skills, but are also empathetic, optimistic and customer-minded.

Although we will empower you with the technical knowledge, strategies, tools and resources you will need, you

should be able to provide clear instructions in response to any question, pivot on a dime, and be adept at seeking

out additional knowledge beyond the original question to provide exceptional service and drive deeper

engagement with our customers.

Essential Tasks:

Process orders from the customer by reviewing purchase orders received against contract terms and pricing prior

to entering sales orders into ERP system.

Compose, compile and/or coordinate customer estimate requests.

Resolve pricing and inventory discrepancies when they arise.

Effectively communicate with customers regarding services offered by MedCure. Provide timely information

regarding the status of opportunities, estimates, orders and shipments.

Provide internal reporting as needed.

Maintain complete and accurate customer order files.

Ensure that management policies and procedures are followed.

Perform ad hoc projects and administrative duties as they are assigned.

Sales Support - work with Account Executives to maintain sales opportunity information. Will review and compile

estimates provided to customers.

Opportunity Management - monitor incoming leads, ensuring sales opportunities are routed to the Account

Managers.

Accountability:

The actions and decisions of the Orders Team Support Specialist have a strong correlation to the company's

revenue and operations. Decisions and actions have a high impact on reputation and customer satisfaction. The

Orders Team Support Specialist will have clearly stated standards, parameters, and processes, but must make

independent decisions, prioritize effectively, and exercise excellent judgment.

Knowledge and Skill Requirements:

Minimum of 1-2 years high volume sales or customer service experience

Experience with complex pricing and contracts

Strong coordination skills are required with the ability to multi-task

Work well with minimal supervision; work well with others

Must be highly detail-oriented to be able to reconcile order details to the customer order and complex contracts

Must have excellent written, verbal and math skills

Technologically savvy - must be comfortable with advanced computer usage

Intermediate Excel skills (knowledge of vlookup and pivot tables)

ERP experience is a plus

General knowledge of anatomy or surgical technology is a plus

Education Required:

Bachelor's degree preferred

Work Environment:

Fast paced, dynamic environment with frequent interruptions and rapidly changing priorities

Position occasionally requires overtime hours

Ability to lift up to 15 lbs.

Sitting for long periods of time - working at computer and telephone

SHIFT MON-FRI 7:AM-3:30PM

PI256437006