Ordering Processing Support - Get Glowing
Los Angeles, CA 92673
About the Job
Description
As a team member of ordering processing support, you will service spare parts sales order management, work with internal and external customers entering parts orders and management of orders through delivery to customer, and also engage in reverse logistics management.
Key Responsibilities
- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.
- Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms Handles requests for additional company materials
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
- Coordinates and performs activities associated with the transfer of consigned material.
- Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.
Skills, Knowledge and Expertise
Minimum Required Skills and Knowledge:
- Direct customer support experience including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance and accounting, production control or related office and business education.
- Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1 - 3 years of related experience.
Benefits
- 401k
- 401K Matching.
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental and vision.
- Short Term Disability
Source : Get Glowing