Order Processing / Customer Service Representative - MSA Safety

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

1st Shift - Monday through Friday and overtime, if needed

For more than 100 years, our passionate mission of safety empowers us to protect lives.  Globe invented Fire Fighter Protective Clothing / Turn Out Gear / Fire Suits over 137 years ago and we are proud to protect those on the front line today! 

MSA Globe Manufacturing in Pittsfield, New Hampshire is hiring for an Order Processing / Customer Service Representative to perform order validation and processing, working with customers and assisting with answering questions on quotations, calls and general questions and inquires. 

Responsibilities:

• Receiving and processing orders received from distributors
• Enter orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order
• Process order changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Special knowledge, skills and abilities required:

• Self-starter with excellent time management skills.
• Strong fluency in English language, both written and verbal.
• Proficiency in keyboarding and data entry while maintaining accuracy.
• Demonstrated ability to work in a team environment.
• Proven success in a job or tasks requiring strong attention to detail.
• Strong organizational skills and ability to multi-task.
• Demonstrated ability to meet daily entry goals in a fast-paced environment. 
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job.

Preferred:

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent. 

Preferred:

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.

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