Order Processing and Customer Service Representative - Duncan Co Inc

Company Overview:
Duncan Co. is a leader in providing reliable industrial flow control solutions. We are looking for an enthusiastic and detail-oriented Order Processing and Customer Service Representative to join our team. This role focuses on managing orders and providing excellent customer service post-order placement.

Job Overview:
The Order Processing and Customer Service Representative will be responsible for ensuring that all customer orders are entered accurately and processed efficiently. You will act as a liaison between sales, logistics, and customers to guarantee customer satisfaction and timely delivery.

Key Responsibilities:

• Order Management: Accurately enter and process customer orders, ensuring adherence to company procedures.
• Customer Support: Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism.
• Documentation: Maintain accurate records of order details, invoicing, and shipment tracking.
• Communication: Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise.
• Problem-Solving: Quickly address and rectify order discrepancies or issues to maintain customer satisfaction.
• Collaboration: Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised.

Qualifications:

• Experience: Previous experience in order processing, customer service, or a related role, ideally within an industrial or technical environment.
• Education: High school diploma or equivalent; post-secondary education or technical training is a plus.
• Skills:
• Strong communication and organizational skills.
• Familiarity with order management software and systems.
• Excellent attention to detail and problem-solving capabilities.
• Ability to multi-task and prioritize in a fast-paced environment.
• Technical Knowledge: Basic understanding of industrial products and order workflows is preferred.

Preferred Attributes:

• Customer-Focused: A proactive approach to providing excellent customer service.
• Adaptable: Comfortable working in a dynamic environment with shifting priorities.
• Team-Oriented: Ability to collaborate effectively with different departments.

Why Join Us?

• Join a team that values efficiency, innovation, and customer satisfaction.
• Competitive compensation and comprehensive benefits.
• Opportunities for growth and development within a stable and respected company.
• Be part of a supportive and dynamic work environment.

Benefits:

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation: $50,000-$55,000  Dependent on qualifications