Order Processing Administrator - FUJIFILM Holdings America Corporation

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit 

External US

Job Title: Order Processing Admin

Job purpose 

The Order Processing Admin (internally known as Business Operations Administrator - US) provides administrative support related to sales and service processes (order processing, change orders, return authorizations, Sales Force/Sales Force Service) including revenue processes (shipment, deliveries) and support on monitoring the order completion and inventory as directed.

Duties and responsibilities                                                                                                                                 

•  Responsibilities include conducting, communicating, and documenting the following:
  • Order Acceptance and Booking: receive and review signed quotes submitted by the Account Executive and submit for Company Management signature and approval; once approved, promote/book orders in Salesforce and SAP.
  • Order Processing: Initiate product configuration; Confirm financing, taxable status, bill to/ship to addresses and contact information; Coordinate order release based on information provided by Sales, Service and Operations.
  • SAP Account Maintenance – work with the Data team to consolidate duplicate accounts, update customer information, taxable status.
  • Communicate and work with other departments and external suppliers as needed to facilitate the processes for sales and service orders in timely fashion.
  • Works with other departments to move and escalate issues and find resolutions in business operation processes.
  • Assist customers with basic requests such as copies of agreements.
  • Takes on special projects, additional tasks and responsibilities as needed, which includes covering for team members’ absence.
  • Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
  • Performs other duties as directed.

Qualifications                                                                                                                                 

• Bachelor’s degree or equivalent business
• Two (2) to three (3) years of administrative or sales support work experience, ideally in a Site Planning, Construction, or Project Management environment; preferred.
• Must be detail oriented with strong organizational skills.
• Proficient with Microsoft Outlook, Excel, and Word. 
• Experience with SAP and Salesforce, or other CRM software, preferred. 
• Requires excellent written and verbal communication skills.
• Strong ability to communicate with individuals from diverse backgrounds.
• Strong ability to resolve a conflict or issue quickly and and completely.
• Strong ability to manage and execute multiple projects at the same time. 
• Strong ability to work with staff to encourage maximum teamwork and customer service. 

 Physical requirements     

The physcial demands described here are representative of thse that must be met by an employee to successfully perform the essential functions of this job: 

• Usual office working conditions. 
• Frequently required to sit, talk, or hear.
• Frequently use fingers to type and do other fine motor tasks. 
• Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 20 pounds. 
• Specific vision abilities required by this job include close vision, distance vision and depth perception. 

Additional Needs/Requirements                                                                                                                                 

• Ability to travel anywhere in the U.S. 
• Valid driver’s license with a safe driving record.

Travel                                                                                                                                 

Occasional (up to 10%) travel may be required based on business need. 

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.