Order Processing/Accounts Receivable Specialist - Granite Gold Inc.
Poway, CA 92064
About the Job
Granite Gold Inc. (GGI) is on the fast track to becoming a global market leader in the production and distribution of essential cleaning solutions. Founded 20 years ago by entrepreneurial cousins who grew up in the family business fabricating, installing, and restoring stone surfaces, GGI’s portfolio of brands includes premium stone-care maintenance products, professional in-home services, virus, and bacterial defense solutions, wood and furniture care, and electrostatic sprayers.
We are problem solvers, innovators, and industry leaders who seek solutions to help customers protect what’s important in their lives. We retain our family values, and it’s an exciting and fun environment in which to thrive alongside team members.
The Order Processing and Accounts Receivable Specialist will perform order processing functions such as receiving orders, entering them into the ERP system, scheduling pickups, scheduling deliveries, invoicing, and closing out completed orders. In addition, this position will ensure customers are receiving the best possible service through timely and accurate processing and shipping, excellent communication, and attention to detail. The functions will also include accounts receivable duties like calling customers, challenging deductions, and other tasks.
Duties and Responsibilities:
- Owns and performs the order processing duties associated with key customer accounts. Ensure orders are processed accurately and promptly.
- Complete the invoicing process upon verification that orders have shipped or upon delivery, whichever is appropriate.
- Operate company and customer-designated systems to process orders and communicate with customers.
- Complete all paperwork associated with customer orders and file as appropriate.
- Resolves valid or unauthorized deductions by customers on balances due.
- Accurate and timely review and investigation of assigned types of deductions to determine if they are invalid or valid.
- Identifies, classifies, and gathers supporting documentation; disputes and follows up on all invalid deductions.
- Files claim to customers when appropriate and follow up on the status.
- Call customers for payment status.
- Monitors impact and efficiency of corrective measures and reports findings to involve all parties concerned.
- Analyses dispute success rate and report findings to more senior staff.
- Work with team members and act as a backup for other duties as needed.
- Communicate with team members, customers, business partners, etc. verbally and in writing.
- Perform other duties as directed.
About Granite Gold Inc.:
Granite Gold Inc. (GGI) is on the fast track to becoming a global market leader in the production and distribution of essential cleaning solutions. Founded nearly 20 years ago by entrepreneurial cousins who grew up in the family business fabricating, installing, and restoring stone surfaces, GGI’s portfolio of brands includes premium stone-care maintenance products, professional in-home services, virus, and bacterial defense solutions, wood and furniture care, and electrostatic sprayers.We are problem solvers, innovators, and industry leaders who seek solutions to help customers protect what’s important in their lives. We retain our family values, and it’s an exciting and fun environment in which to thrive alongside team members.
Source : Granite Gold Inc.