Order Fulfillment Lead - Supply Chain - Array Technologies, Inc

Order Fulfillment Lead – Supply Chain

Job Summary:

Join us and play a key role in managing the full life cycle of a sales order in our Enterprise Resource Planning (ERP) system. You’ll collaborate with a variety of departments to ensure timely delivery, processing of sales order related transactions, and maintenance of master data. You’ll have the opportunity to grow a great career as you make the most of your sales order entry knowledge as well as your strong problem-solving skills. This position may require occasional evening and weekend hours. You will:

Key Job Responsibilities:

• Leads Order Fulfillment team in managing the lifecycle of the sales order and execution of changes related to source of supply, delivery dates, billing plans, etc., and coordinate with different departments to effect the changes on the downstream processes in accordance with the process and procedws project sales order entered by the Order Fulfillment team and works with individual team members on the identified action items.
• Monitors open sales order and work with Order Fulfillment team on the appropriate action and follow-ups to different teams to ensure transactions are completed.
• Provides continuous training to Order Fulfillment team members to include trouble shooting of issues and provide guidance. Also ensures all ISO documents are kept up to date.
• Escalate any issues related to delivery, delay in transaction processing, and any contractual obligation that may be at risk. May be the point of escalation in some cases.
• Manage customer facing delivery dashboard that includes all expected delivery date information. May need to attend customer calls and work closely with Order Fulfillment team, Project Management, and customers on delivery reconciliation.
• Provide support as necessary to internal teams for sales order changes, tracking of deliveries, delivery confirmations, and billing.
• Identify process efficiency gaps, reduce repetitive work, and explore opportunities to address gaps for Order Fulfillment team.
• Support Integrated Supply Chain organization on any business data requests by extracting reports in the system and perform analysis.
• Support Integrated Supply Chain business processes through collaboration with different teams on continuous improvement initiatives and engaging in IT projects by participating in requirements gathering, testing, documentation of new functionality and training users.

Qualifications:

• Bachelor’s degree in business, Finance, Supply Chain, IT, or other related fields.
• 3+ years of experience analyzing data and identifying/resolving issues in sales documents, purchase orders and deliveries.
• 3+ years of experience in Supply Chain, backorder management, and inventory management
• 2+ years working experience with Microsoft Office.
• 2+ years hands-on SAP or similar ERP system experience.
• Experience in supervising or leading a team.

Preferred qualifications:

• Prior SAP or similar MRP planning system experience.
• Previous supervisory/management experience a plus.
• Excellent customer-facing communication and presentation skills.
• Comprehensive Microsoft Excel analytical skills, including pivot tables, conditional formatting, and macros.
• Proactive, professional, helpful collaborator
• Ability to work effectively across multiple organizations in a fast paced, results-driven, company environment.

At Array Tech, Inc, we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. 

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.