Order & Billing Specialist - Ascend Learning

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

As an Order & Billing Specialist, you will manage the billing of customers, answering client calls and emails, along with identifying and proactively solving issues as needed to ensure client satisfaction. This position processes billings specific to JBL as needed. The Order & Billing Specialist will calculate discounts and royalties to ensure compatibility/compliance with workflow processes as well as manage contract and vendor management with all current and future clients. Timely responses to customer inquiries is expected, accept/enter payments from customers and facilitate customer returns.

This position will work a hybrid schedule from our Burlington, MA office location preferred. Remote will be considered within the United States.

• Develops and maintains a deep understanding of the organization and services.
• Establish communication standards for repeatable events and processes.
• Ensure accuracy in billing and client interaction.
• Master multiple systems to manage Customer accounts (D365, ELAN, JBL website, Five9)
• Participate in UAT for new systems or updates plus new or updated products.
• Provide Cross-functional team and Brand collaboration.
• Participate in companywide initiatives to provide Order & Billing perspective and historical knowledge.
• Contribute and participate in new system or process roll outs.

• College degree preferred. High School or equivalent required.
• Minimum of 1 year of experience in accounts payable/accounts receivable, account management, customer service, billing, or sales support
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Critical thinking and analytical skills
• Technical aptitude
• Excellent collaboration, teamwork, and customer service skills
• Proven organizational skills and time management skills
• Strong attention to detail
• Strong verbal and written communication skills
• Adapts well to a changing and rapidly growing environment

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

LI-NT1